Customer Support Specialist - MENA U4B

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

About the Role


As a customer support specialist, you will work efficiently and optimally
through our most critical incidents to drive top experience delivered to our
customers through providing accurate resolution.
As part of the job, this team will be responsible to handle different
requests, communicate and engage with different internal partners to
facilitate case resolution in compliance with different policies!


What You'll Do



  • Initiating outbound calling campaigns.

  • Maintain excellent interpersonal skills and professionalism while delivering outstanding customer experience!

  • Apply critical thinking and creative problem solving skills to navigate high severity incident types.

  • Learn and master multiple knowledge base and contract management systems

  • Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)


What You'll Need



  • Previous experience in telesales

  • Proficiency in English (B2+ Spoken/ Written)

  • Good communication and working among a team.

  • Adaptability and self discipline

  • Results oriented and ability to work with minimal supervision

  • SQL/ Excel and analytical skills

  • Process improvement background


Uber is proud to be an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion, national
origin, disability, protected Veteran status, age, or any other characteristic
protected by law. We also consider qualified applicants regardless of criminal
histories, consistent with legal requirements. If you have a disability or
special need that requires accommodation, please let us know by completing
this form.


Offices continue to be central to collaboration and Uber 's cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to
spend at least half of their work time in their assigned office. For certain
roles, such as those based at green-light hubs, employees are expected to be
in-office for ‎100% of their time. Please speak with your recruiter to better
understand in-office expectations for this role.

ملخص الوظيفة

  • المُعلن : Uber
  • تاريخ الإعلان : 15/07/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

القاهرة
16/12/2022

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchai…

القاهرة
07/06/2023

**Summary** We are looking to hire a dedicated Customer Support Specialist to join us in our mission to educate the world. The successful candidate shall be responsible for meeting exceptional service standards, handling customer inquiries through inbound and outbound calls, chats, and e-mails, and…

القاهرة
06/04/2023

1-Answering customers' inquiries via Chat, Email, and phone calls. providing the correct information. 2-Setting online meetings to learn about and address the customers' needs, complaints, or other issues with products or services. 3-Responding efficiently and accurately to customers, explaining po…

القاهرة
26/04/2023

technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you'r…

القاهرة
06/01/2023

Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the P…

القاهرة
03/01/2023

Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal d…

جدة
06/09/2022

## **What's the Role?** We are looking for a customer-centric support specialist to provide a high level of service and care to Hilti's ON!Track software customers. ## **Who is Hilti?** Hilti is where innovation is improving productivity, safety and sustainability in the global construction industr…

الرياض
26/06/2023

# **Customer Support Specialist, Riyadh** #### **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi…

الرياض
14/12/2023

# **Customer Support Specialist, Riyadh** #### **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi…

القاهرة
15/12/2022

Purpose & Overall Relevance for the Organisation: * Deliver reporting and analytics services to all Cluster stakeholders, enabling them to take quantitatively based decisions * Drive the implementation of analytics tools * Maintain proper level of data quality Key Responsibilities: …

Language: English