We are looking for a customer-centric support specialist to provide a high
level of service and care to Hilti's ON!Track software customers.
Hilti is where innovation is improving productivity, safety and sustainability
in the global construction industry, and beyond. Where strong customer
relationships are creating solutions that build a better future. Where there
is pride and a sense of belonging across our 120 locations, carrying right
into our lives and homes. Where people are exploring possibilities, leveraging
their potential, owning their personal development and growing lasting
careers..
As the Solution Customer Support Specialist with Hilti, you will be
responsible for managing Hilti customers ON! Track contracts from start to
end, ensuring all information is captured and formalised accordingly, in order
to provide an excellent customer experience on every call.
In addition, you will conduct activities to maximize the customer experience,
bonding, and loyalty through; the resolution of customer complaints,
initiatives to identify and eliminate the root cause of customer complaints,
and handling direct customer feedback. Finally, you will be responsible for
ensuring customers Master Data quality maintenance through reliable and
efficient data entry.
We're proud to rank in Great Places to Work as one of the world's best
multinational workplaces.
We will give you everything you need to excel in your role, including ongoing
training and lots of responsibility from the start. In return, for your
exceptional performance and consistent results, you will receive one-to-one
career mentoring, as well as exciting opportunities to broaden your role and
potentiality.
Year upon year we are recognized as one of the top 'Great Place to Work'
employers, both globally and locally. And when you meet us you'll understand
why. We have a diverse team of people with a variety of nationalities,
backgrounds and experiences. Success at Hilti is down to teamwork and ability,
no matter where you're from.
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