Customer Support Specialist

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Binance is the global blockchain company behind the world's largest digital
asset exchange by trading volume and users, serving a greater mission to
accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain
industry and contribute to the crypto-currency revolution that is changing the
world?


Responsibilities



  • Handle high volume live chat and other online tools

  • Provide accurate, valid and comprehensive information

  • Follow communication procedures, guidelines, and policies

  • Support other business units with customer liaison, accurately document customer requests

  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

  • Go the extra mile to engage customers


Requirements



  • College degree or above

  • Fluent Arabic language, advanced English speaker

  • Minimum ‎1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply

  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

  • Ability to work under pressure, strong communication skills and exceed beyond expectation

  • Passionate for customer service industry and can accept to work under different work shifts

  • Positive about the crypto industry
    Working at Binance

  • Do something meaningful; Be a part of the future of finance technology and the no.‎1 company in the industry

  • Fast moving, challenging and unique business problems

  • International work environment and flat organisation

  • Great career development opportunities in a growing company

  • Possibility for relocation and international transfers mid-career

  • Competitive salary

  • Flexible working hours, Casual work attire

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    Candidate Privacy Notice .

ملخص الوظيفة

  • المُعلن : Binance
  • تاريخ الإعلان : 16/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English