Customer Support Specialist, Riyadh

؜ - ؜الرياض ؜ -

تفاصيل الوظيفة

Customer Support Specialist, Riyadh


**Take your next career step at ABB with a global team that is


energizing the transformation of society and industry to achieve a more
productive, sustainable future. At ABB, we have the clear goal of driving
diversity and inclusion across all dimensions: gender, abilities, ethnicity
and generations. Together, we are embarking on a journey where each and every
one of us, individually and collectively, welcomes and celebrates individual
differences.**


ABB Smart Power is a global technology leader, with products and solutions
that make power supplies smart, connected and protected. Its intelligent
products and solutions make power more competitive by improving the energy
efficiency, productivity and reliability of almost any operation.


Your responsibilities



  • Orders booking in ‎24 hours from the approved Quote and issuing the related PO to various suppliers

  • Share OA to the customer as soon as the order is booked.

  • Work on timely response and resolution of customer inquiries and coordinates with the concerned teams to ensure professional and top quality handling of the inquiry

  • Help Collection Team and supporting the collection management mission by sending invoices to customers as soon as PoD is obtained, uploading the invoices to portals and clarify customer concerns over invoices

  • Update the customer regularly on the OBL progress and delivery stratus for the customer orders. This includes update on any potential delays and efforts to resolve any issues related to the orders

  • Maintain ROTD for the orders being handled as per the targeted levels

  • Ensure a positive customer experience throughout the order handling duration

  • Demonstrates ABB 's core values and group safety and integrity standards and acts accordingly

  • Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area. Ensures integrity and compliance with ABB values and ethics in all activities. Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.


Your background



  • Ideally, you'll hold an Electrical Engineering Degree or equivalent discipline

  • Order Management Experience

  • with SAP / ERP Experience

  • Microsoft Applications Knowledge

  • Fluent both in Arabic & English is required.


More about us


We look forward to receiving your application (documents submitted in English
are appreciated). If you want to discover more about ABB, take another look at
our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-
hybrid Work model: on site #LI-onsite

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 14/12/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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