Summary
We are looking to hire a dedicated Customer Support Specialist to join us in
our mission to educate the world. The successful candidate shall be
responsible for meeting exceptional service standards, handling customer
inquiries through inbound and outbound calls, chats, and e-mails, and using
questioning, troubleshooting, and active listening to ensure effective
communication and resolution of customer complaints. In addition, they shall
be responsible for performing upselling tasks during outbound calls to promote
our products and services.
Responsibilities
* Identify customer needs and promote specific features to increase usage and sales
* Conduct outbound calls with customers to upsell and cross-sell products and services
* Analyze and report product malfunctions (e.g., by testing different scenarios or impersonating users to prepare product reports) and ensure customer satisfaction
* Update the database with all client updates, technical issues, and customer interactions for data gathering and analysis
* Obtain customer feedback and analyze the outcome to reach a better understanding
* Share customers ' suggestions with team members to ensure that our product meets all customer needs sufficiently
* Inform customers of new features and functionalities to ensure a successful customer experience and encourage growth
* Follow up with customers to ensure that their technical issues are resolved and they are satisfied with the service provided
Qualifications & Work Experience
* Bachelor's degree in any relevant field
* 1+ years of relevant experience in the customer service field
* Proficiency in both English and Arabic
* Excellent communication skills, including active listening
* Knowledge of troubleshooting techniques and workarounds
* Proficiency in MS Office, especially PowerPoint
Behavioural Competencies
* Problem-solving and decision making skills
* Active listening
* Accuracy and attention to detail
* Ability to multitask and prioritize and manage time effectively
* Excellent interpersonal skills
* Customer oriented
7YQiIQSWOG
Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchai…
1-Answering customers' inquiries via Chat, Email, and phone calls. providing the correct information. 2-Setting online meetings to learn about and address the customers' needs, complaints, or other issues with products or services. 3-Responding efficiently and accurately to customers, explaining po…
technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you'r…
Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the P…
## **About the Role** As a customer support specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of the job, this team will be responsible to handle different request…
Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal d…
## **What's the Role?** We are looking for a customer-centric support specialist to provide a high level of service and care to Hilti's ON!Track software customers. ## **Who is Hilti?** Hilti is where innovation is improving productivity, safety and sustainability in the global construction industr…
# **Customer Support Specialist, Riyadh** #### **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi…
# **Customer Support Specialist, Riyadh** #### **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi…
IT Support Specialist Egypt, Cairo Permanent Full time/ 40 hours Per Week / 24x7 support model May be required to be part of a support callout rota Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'…