1-Answering customers' inquiries via Chat, Email, and phone calls. providing
the correct information.
2-Setting online meetings to learn about and address the customers' needs,
complaints, or other issues with products or services.
3-Responding efficiently and accurately to customers, explaining possible
solutions, and ensuring that customers feel supported and valued.
4-Engaging in active listening with customers, confirming or clarifying
information, and diffusing angry customers, as needed.
5-Communicates with other departments to answer customers' inquiries, solve
their problems, and fulfill their needs
6-Building lasting relationships with clients and other team members based on
trust and reliability.
7-Adhering to all company policies and procedures.
8-Periodical follow-up on the pending reported tickets and escalates the
violations.
9-Reports all analysis and insights to all stakeholders.
10-Participate in the implementation and training process.
Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchai…
**Summary** We are looking to hire a dedicated Customer Support Specialist to join us in our mission to educate the world. The successful candidate shall be responsible for meeting exceptional service standards, handling customer inquiries through inbound and outbound calls, chats, and e-mails, and…
technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you'r…
Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the P…
## **About the Role** As a customer support specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of the job, this team will be responsible to handle different request…
Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal d…
## **What's the Role?** We are looking for a customer-centric support specialist to provide a high level of service and care to Hilti's ON!Track software customers. ## **Who is Hilti?** Hilti is where innovation is improving productivity, safety and sustainability in the global construction industr…
# **Customer Support Specialist, Riyadh** #### **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi…
# **Customer Support Specialist, Riyadh** #### **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensi…
IT Support Specialist Egypt, Cairo Permanent Full time/ 40 hours Per Week / 24x7 support model May be required to be part of a support callout rota Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'…