dnata Travel Leisure Manager

Job Purpose: To manage all aspects of the assigned business / portfolio of
businesses, including defining the strategy and implementation plans to
deliver key business objectives. Lead the creation of the value proposition,
considering all key stakeholders and customer segments. Continuously develop
the business to ensure the achievement of commercial and financial targets,
compliance with local and international regulations / standards, efficient
management of operations, and delivery of a customer focused service in
accordance with dnata?s corporate values. Job Outline: Plan - Establish medium
to long-term plans and set appropriate contingency measures to secure the
business long term positioning, profitability and brand value based on a
thorough evaluation of the market (competitors, suppliers, customers, products
and external influences), - Define business objectives, including a focus on
return to profitability, achievement of sales targets and overall growth in
line with the agreed strategy, - Monitor the changing market situations, and
continuously adapt the business strategy to meet market conditions and
challenges of the future. Track competitor activity and recommend changes in
processes, systems and strategy for business growth, to address these needs.
Oversee / independently research client/prospect information and travel market
trends, source client key contact information and support the sales strategies
of the assigned business(es). - Ensure the business is prepared, equipped and
teams appropriately skilled and trained to achieve objectives and key
performance indicators (KPIs) in line with the business strategy. Ensure that
necessary operational interfaces are developed to reduce operating costs and
promote efficiency, Deploy - Be accountable for the annual budget for all
manpower, revenue and expenditure. Ensure cost effectiveness is achieved in
all areas of the business through the efficient utilisation and deployment of
resources, and through effective implementation of best practices, - Create a
culture of service excellence, utilising periodic service audits and employing
appropriate service recovery measures where necessary, - Lead and manage all
colleagues within the assigned business / portfolio of businesses, inspiring a
culture of high performance, collaboration and respect, taking into account
the culturally diverse workforce, and challenging environment, - Act as a role
model for dnata?s vision, mission and values (VMV), ensuring these are
embedded across the assigned business / portfolio of businesses. Lead -
Actively lead and provide direction to operational / sales teams to ensure
revenue targets are realised, and that overall profitability objectives are
achieved through the implementation of efficient and effective working
practices, - Manage and develop relationships with key clients, airlines,
vendors, suppliers, government authorities and other service providers,
forging relationships that support and promote the business purpose, image,
products and profitability in the market, - Represent dnata Travel / assigned
business / portfolio of businesses at various conferences, internal / external
meetings and industry events, acting as a brand ambassador, working with
internal partners to understand and exploit opportunities to promote the
business(es) wherever possible and practical, - Identify new business
opportunities and ensure the successful achievement of the overall business
objectives relating to sales, new products, marketing objectives and promote
the image of the dnata Travel Group and assigned brand(s), - Set and monitor
performance objectives and development plans for direct reports which are
aligned with the overall business objectives, identify improvement areas
requiring formal intervention and training, both on an individual and team
basis. Ensure objectives are cascaded and the Company performance management
approach implemented at all levels of the business, focusing on SMART goals,
regular feedback and alignment of development opportunities. Execute -
Establish the pricing strategy in liaison with relevant internal teams where
appropriate. Creatively manoeuvre within the established pricing framework,
making tactical decisions to enhance market share and generating additional
revenue where opportunities arise, - Based on the market, customer preferences
and management expectations, develop creative initiatives to promote principal
products and services to maximise the business presence and impact, - Ensure
business operations remain compliant with related country laws and all
relevant data and returns are filed on time.
Qualifications & Experience: Experience - Commercial/Sales.Other - 8yrs+
experience in Travel / Tourism, at least 5yrs of which are in management
capacity. - Strong general management and leadership experience, along with a
well-developed sense of commercial acumen. - Previous experience / awareness
of the Middle East & India (MEI) market in the travel / aviation industry
would be advantageous; as would experience in mergers and acquisitions and/or
start-up ventures. Qualification - Degree or Honours (‎12+‎3 or equivalent) in a
relevant field (e.g. business, travel and tourism) Knowledge/Skills -
Excellent people management skills; - Proven communication, negotiation and
influencing skills; - Proven track record of strategic planning, budgeting and
delivery; - Fluency in Arabic would be advantageous. Leadership Role : Yes