Client Relations Manager, dnata Travel

Job Purpose: The role of the Client Relations Manager is to provide travel
management solutions with a focus on meetings & events to global and regional
corporate customers. This role is also responsible for driving client
retention and growth and ensuring strong partnership and collaboration with
business development and operations teams to successfully achieve the defined
strategy and objectives. The Client Relations Manager will also ensure all
aspects of the clients needs are met and recommend suitable service solutions
where appropriate. Key Responsibilities - Plan - Monitor client revenues and
recommend ways of improving the same to line Manager for the multinational and
large local accounts. Hold responsibility for client profitability - Liaise
with clients regionally, as well as locally to set up a standardised and
consolidated travel policies, standardised accounting, regional corporate
deals, contractual obligations, etc. Lead the communication between all
concerned once the setup has been established and create detailed and relevant
MIS reports to support decision making, including at the client head office
level. - Deploy - Monitor market trends and competitor activities and report
findings and recommendations back to the line manager. - Regularly communicate
to our clients the business Product portfolio using all the means available to
maximise sales and revenue. Ensure that the policy decisions made by
Management are promptly communicated to our front line employees. Continuously
update front line employees and clients on relevant travel industry updates -
Regularly update clients on the business product portfolio, using all the
means available to maximise sales and revenue. Ensure that policy decisions
are promptly communicated to front line staff and clients, along with other
relevant travel industry updates. - Lead - Manage the financial bid for the
consolidation, taking into account proposed Regional / Global servicing
solution. Present recommendation to clients, stakeholders and explain the
concept and how this will be implemented. Lead the response to client RFI/Ps.
- Be the Client Relations Manager for the business, multinational and large
local clients and represent business in the regional and global client
meetings and advise line manager on any follow up required. Demonstrate the
advantages of partnering with the business to client though product knowledge
both locally and globally. Create intuitive pricing, product solutions or
campaigns in line with client expectations and requirements. - Lead and/ or
participate in assigned projects to drive efficiencies, including process
improvement, development of standard operating procedures (SOPs), researching
industry trends and best practice, ensuring adherence to Group project
management standards. - Guide, train, coach and review employee performance
and immediately address any shortfalls to maintain an effective, high-
performance UAE Sales Team - Execute - Work within the remits of Regional /
Global agreements and ensure that the relationship is advantageous to the
business through Local/Regional/Global consolidations. Work to client set
deadlines ensuring data / proposal quality is not compromised. - Negotiate on
behalf of the client with vendors to secure the best business deal, to
maximise savings and brand exposure for the client. - Liaise with all the
service departments i.e. Revenue Accounts, IT, E-Commerce, Product team, CASA,
Credit Control, etc. and ensure full support is provided to the business
operations and clients, and also liaise with internal departments and clients
to ensure timely payment recovery is made as well to providing feedback and
support.
Qualifications & Experience: Experience - Commercial/Sales - At least ‎8 years
experience in sales or customer relations, with at least ‎3 years working with
regional and global clients Qualifications - Degree or Honours (‎12+‎3 or
equivalent) in relevant discipline (e.g. marketing, business management)
Knowledge/skills - Ability to negotiate with people at all levels, including
at a senior management level - Ability to conduct statistical reviews, analyse
results and make recommendations to improve operation methods and processes -
Proficient in the use of MS Office skills (MS Word, Excel, PowerPoint and
Access) - Strong communication and presentation skills - Ability to prioritise
both in terms of workload and prioritise initiatives / actions which will have
the greatest business impact - Other languages besides English: Arabic
(written/spoken) is advantageous
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.