Market Manager, dnata Travel

Job Purpose: The role of the Market Manager is to support the centralised
solution for hotel relationships with dnata by proactively developing and
managing a network of leisure product and service providers in the sub-region
assigned. The Market Manager is a single point of contact for hotel, DMCs and
other land suppliers on behalf of dnata Travel and its affiliate companies,
leveraging technology to achieve seamless connectivity with hotel partners to
drive room night production. Key Responsibilities - Develop and maintain
excellent relationships with key contacts across all assigned suppliers in
order to facilitate negotiations and secure the edge over competitors. -
Deliver account management with clear development plans/rolling files for
leading hotel companies assigned in each market and supervise the Contracting
Executives in the execution of account management. - Work hand in hand with
the Product team to set and deliver the bed brief and highlight all
opportunities throughout the region on an on-going basis. - Manage the
supplier negotiation process at the optimal time (six to twelve months in
advance) to ensure that required rates, allocations and release periods are
agreed, competitive, finalised, comprehensively loaded and available in
accordance with agreed SLAs and briefs with affiliates. Ensure speed to market
and differentiation can be maintained. Assume direct accountability for room
materialization at the assigned selected hotels. Constantly monitor and manage
performance, taking necessary action. - Support and negotiate alongside the
internal customers Marketing team to ensure maximum contribution from
suppliers is being raised for brands campaigns. - Maximize commercial return
on relationships by ensuring highly competitive brochure contributions and
sale overrides are incorporated into the contracting process. Ensure supplier
revenue targets are met and if necessary re-negotiated to achieve the best
financial gain. - Oversee site inspections of existing and new properties to
ascertain suitability. - Supervise the loading of rates and information for
assigned suppliers into the contracting system, ensuring minimal errors in
collaboration with the loading teams and in line with defined quality control
standards and service level agreements. - Ensure the Reservations, Operations
and Finance teams are provided with accurate data to complete booking
processes and produce accurate customer invoices. - In collaboration with the
businesses Product teams evaluate market requirements related to the needs of
tactical products (i.e. new destinations, weak periods etc.) to support the
defined business strategy. - Support the Product team with the delivery of
content, images, product awareness and knowledge. - Manage CRM accuracy to
ensure customer satisfaction and encourage supplier development and
partnerships. - Manage the contract library and control document access to
ensure consistent record retention and facilitate the resolution of contract
issues to minimise any impact on service disruption. Ensure that reviews are
conducted (including legal) in a timely manner. - Implement the Health and
Safety procedures as determined by the Company
Qualifications & Experience: Experience - Commercial / Sales and contract
negotiation : ‎5+ Years - Experience in the tourism industry with a minimum of
‎3 years in a Product/Purchasing Manager or Product/Purchasing executive
capacity Qualifications - Degree or Honours (‎12+‎3 or equivalent) - Degree in a
business, tourism or sales management subject Knowledge/skills - Proven
ability to exercise commercial judgement in the selection, negotiation and
contracting of tour operators or hotel services. - Knowledge of geography and
an understanding of the tourism/tour operating industry - Demonstrable
analytic skills Proven ability to meet production and commercial deadlines -
Technology literate with an existing international job relevant industry
network - Excellent written and oral English language skills, other languages
would be an advantage based on region assigned - Other languages besides
English: It would be advantageous to be multi-lingual. Leadership Role: Yes
Safety Sensitive Role: No
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.