CARGO OPERATIONS SERVICES SUPERVISOR

Job Purpose: The job holder is required to support the Global Operations
Services Section on varied aspects of sourcing and evaluation of Ground
Handling Agents for SkyCargo for passenger and freighter aircrafts. The job
requires formulation of guidelines, collation and compilation of decision
support tools related to statistical, cost and such other quantitative
parameters, design and development of supplier management tools and assistance
to the network in its implementation. Job Outline: - Research industry
information and assist the COSC in formulating and updating criteria and
guidelines for the selection/renewal of Cargo Handling Agents including
trucking where appropriate, at all online and offline points and for freighter
aircraft, Ramp Handling and De-icing agents - Update and maintain tender cargo
handling questionnaires and related tools to elicit required information from
potential handling agents to serve as a key tool in the process of GHA
evaluation, analyse responses to tender handling questionnaires from the
potential service providers/suppliers and prepare summarised analysis to
assist short-listing of potential service providers - Collate and provide
appropriate industry and internal statistical analysis and related strategic
information to serve as key decision support tools in the handling agency
selection/renewal process - Formulate guidelines and checklist for GHA
commencement and/or changeover and co-ordinate the transition process with
route management, systems, training, outstation cargo manager to ensure
continuity of operations - Provide input for the design and development of
Service Level Agreements and Performance Measurement Reports, both generic as
well as customised to individual stations. Continuously update and enhance SLA
and PMR formats and assist in its effective implementation, Guide the network
operations personnel on the day-to-day management of GHA performance to ensure
service delivery standards are aligned with Sky Cargo operational and customer
service objectives with special emphasis on freighter/charter related
requirements - Liaise with outstation Cargo Managers with respect to collating
and analysing issues involving safety, customer service, claims and
operational efficiency in order to assist COSC to monitor GHA performance,
ensure PMRs are obtained on time from outstations and converted into Quality
Attainment Reports for publishing on the SkyCargo website through Network
Cargo Sales Development unit - Obtain handling costs information through
liaison with Operations finance and outstation Cargo Managers and provide
detailed analysis to determine corrective measures towards cost containment, -
Formulate documentation self handling procedures and monitor implementation at
stations selected to introduce such an initiative in close co-ordination with
Route Management, outstation Cargo Manager and Systems units - Participate and
assist the COSC in the process of identifying the parameters to compare GHA
performance across the network and initiating a mechanism to recognise and
reward outstanding performance. - Ensure at all times, that the handling of
time and temperature and pharmaceutical shipments demonstrates compliance to
the European Union Good Distribution Practice (EU GDP) requirements.
Qualifications & Experience: Logistics/Cargo.Air Cargo : ‎3+ Years ‎12 Years
schooling or equivalent : Must have passed Cargo acceptance and handling
courses including special loads handling Experience in airport cargo
operations related areas Exposure to ground handling activities would be an
added advantage Knowledge/skills: Cargo handling and freighter operations.
Ability to demonstrable high level of knowledge and competence in Good
Distribution Practice (GDP) acquired through experience and training.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.