Cargo Handling Supervisor

Job Purpose: Job Purpose Plan, Supervise and monitor day to day operational,
flight planning and optimization, service compliance objectives and targets
for Cargo, Courier and Mail, in the assigned sections of Hub Operations, Cargo
Terminals and Ramp. Accountable for the planning manpower of the section,
supervision of staff, work assignment and distribution, tracking the work
progress until completion within specified time norms, handing over incomplete
work of 24x7 shifts, in order to achieve highest possible level of service
compliance, maximum space utilization and on time performance of flights,
conforming to handling ,operational, safety and security standards.
Accountable for maintaining an oversight and supervision of the RFS network
control tower on a ‎24 x ‎7 basis for smooth running of the same. Responsible
for invoice verification and daily/weekly reporting of the spend. Job
Responsibilities - Ensure with the help of a team of Cargo Handling Assistants
& Senior Cargo Handling Assistants productivity targets in different sections
such as Build up, Break down, Planning, Ramp, Perishable, Quality & Tracing,
Courier, Mail and Cargo Hub Control Centre are achieved. - Create load plans
for all flights based on trim and balance or aircraft for maximum utilisation
of space within specified time norms without compromising on operational
safety standards. - Give direction to Shift Duty staff for any problems
anticipated or faced in order to ensure load plan executed most efficiently. -
Issue claim tracers, conduct surveys and compile discrepancy reports for all
claims to minimise Company's liabilities. - Supervise acceptance, handling and
delivery of import, export and transfer cargo and documents to ensure
adherence policies and procedures and facilitate optimum operating efficiency,
service and product quality standards. - Ensure optimum and effective use of
resources keep check on OT levels of FTE staff. - Ensure at all times, that
the handling of time and temperature and pharmaceutical shipments demonstrates
compliance to the European Union Good Distribution Practice (EU GDP)
requirements. - Supervise inbound and outbound cargo, mail, courier, special
loads movement co-ordinate requirements with designated responsible
representatives of Ground Handling Agent for Ramp Services. - Ensure and
maintain accuracy of information on cargo products in Skychain to facilitate
wide service delivery and planning requirements. - Collate and process data
from various sources into appropriate database. - Design, develop prepare
comprehensive range of MIS reports based on the collated data so as to provide
information. - Ensure all pre-flight and post-flight documentations are raised
properly and correctly. - Ensure correct procedures and equipment deployed for
acceptance, storage, handling and loading of dangerous goods and special loads
for safety of aircraft, personnel, and passenger. GDP Specific: - Ensure
correct procedures and equipment deployed for acceptance, storage, handling
and loading of Cargo Customs & Security Authorisations Supervisors. - Ensure
all required shipment data provided to the relevant authorities prior to
loading the shipment on the aircraft from its origin station. Ensure goods
bound to/via PLACI countries are only permitted to be carried upon receipt of
an approval from the relevant authority. - Timely intervene, review and
evaluate all master and house airwaybills additional data requested such as
RFI (request for information) and RFS (request for screening) and source the
information from the system, documents, origin station or shipper/agent and
furnish to the authorities as and when required. Such shipments must be
temporally kept on hold until a positive feedback is received from the
authorities. - All DO NOT LOAD requests are immediately acted upon and ensure
such shipments are removed from the flight and safely secured in coordination
with the stations and reported to the relevant authorities. - Monitor the
compliance dash board and take timely action on pending cases to ensure
appropriate clearance received or missing details intercepted and corrected to
avoid last minute operational impacts, shipment offload, ULD with multiple
shipments offload or flight details. - Monitor Emirates SkyCargo internal
trade compliance system and take timely action to stop or approve the hits on
Regulatory Sanctions, Dual Use Goods, denied party screening and embargoed
shipments. - Timely action all communication related to day to day functioning
of PLACI and trade compliance related queries to ensure stations and customers
are not impacted with execute their shipments. RFS Specific: - ‎24/‎7 monitoring
of RFS Control Tower being the first level escalation point of contact with
outstations, internal and external stakeholders for Daily tracking and
execution job orders with diligent surveillance on unusual activities to
maintain strict SOP in revenue related affairs. - Attend and resolve queries
raised by Capcon, Caprice and other stakeholders in the network and Identify
exceptions and escalate to respective business managers and ensure smooth
operation of the shift and ensure every RFS movement is followed up and
recorded in the shift. - Assist as mediator between Trucking cos. and stations
regarding any issues needing urgent attention and resolve discrepancies with
different operations of Skycargo - Tracing team, SkyChain support and
Warehouse Acceptance team - in resolving discrepancies. Work closely with RFS
Controller to assist in truck rate data capture in STAR as per conditions of
the Contract. - Invoice Processing: review and ensure invoices are validated
accurately and that services were consumed and certified for payment as per
contractual conditions. Further, manage supplier payment queries, disputes,
exceptions, resolutions and identify continuous improvement opportunities to
streamline billing and payment process. - Financial accounting & reporting:
prepare monthly and year end accruals for all service providers and submit to
Accounts Payables and apply penalties, wherever applicable and prepare monthly
trends/segments reports to identify variance against forecast. Undertake
periodic re-forecasts if required.
Qualifications & Experience: Qualifications/Knowledge/Skills Qualifications: -
‎10 yrs schooling or equivalent - Experience: - ‎3+ yrs Logistics/ Cargo Air
Cargo Knowledge/skills: Experience in Air Cargo: - In depth knowledge of Cargo
Operations Procedures, Cargo Acceptance Procedures, Dangerous Goods, Live
Animals, ULDs and stock control procedure (Cat-‎8). - Ability to demonstrable
high level of knowledge and competence in Good Distribution Practice (GDP)
acquired through experience and training. - Ability to collate and analyse
various relevant tonnage, revenues and yield and market information data from
different sources. - Ability to work independently based on guidelines
provided and guides the Senior Cargo Handling Assistant as applicable. - Good
knowledge in the application of Air Cargo rating rules and regulates Cargo
load and planning. - UAE Driving license (preferable) . - Advance cargo
courses. Experience in RFS: - Have a good understanding of road feeder
services business, including international and cross-border rules within
different parts of the world. - Focus On-Time Delivery as per itinerary or
promise to customer. - Must have a knowledge of road transport and most
efficient and direct routings as well as industry wide costing standards and
principles affecting decisions related to road transport. - Identify and
quantify opportunities in road transportation that minimize costs and improve
services. - Thorough knowledge of SkyChain functionalities and preferably
STAR. - Preferable experience in managing a team and ability to train and
supervise a shift. - Have skills in conflict resolution and negotiation with
effective, clear and persuasive oral and written communication skills. - Must
have a high level of competence in PC applications. - Have skills in
prioritizing workloads and stress management.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.