Operations Supervisor

Job Purpose:

The Senior E-commerce Supervisor is responsible for overseeing and managing
fulfilment center operations. Ensuring all performance targets are met ‎100%.

Job Responsibilities :

• Perform operational procedure to ensure high levels of customer service/satisfaction.


• Support the supply chain team with developing new, customized solutions for customers.


• Meet customer's SLAs for all customers.


• Ensure meeting team's KPI's and performance targets.


• Setting KPI's for direct reports and conduct annual review.


• Regular training staff for 5S implementation and performance improvement.


• Ensuring all problems related to operations, systems and customers are resolved on time and attended immediately.


• Ensure Zero complains for any negligence on operations floor.


• Regular operations floor inspections to be conducted and share report of Root cause analysis.


• Conduct regular "workload distribution review" for efficiency increase.


• Ensure identifying direct reports training needs and propose training needed to HR.


• Assist and train personnel to use warehouse systems and the processing of work orders.


• Facilitate the flow of information horizontally and vertically.


• Train and develop direct reports.


• Ensures end of month billing is run monthly correctly and on time.


• Monitor and manage the team to ensure performance is up to standard.


• Utilize available resources to meet customer's SLA.


• Adhere to company HSSE, compliance and sustainability corporate policies, processes, and standards.


• Acts on all assigned outcomes of the quality audits.


• Adhere to all shipping and handling legislations.


• Makes sure WMS is updated on time and accurately and as per the procedures.


• Makes sure customer's SLAs are met.


• Responsible for maintaining accurate stock levels and avoid discrepancies.


• Adherence to company HSSE, compliance and sustainably corporate policies and standards

Job Requirement :

• Bachelor Degree in Industrial Engineering, business, or related fields


• ‎2 years of E-commerce or fulfilment center experience is a must.


• Strong English proficiency


• Flexible to work in Day, Afternoon, and night shift on a short notice.


• Able to work long hour shifts whenever fulfilment center required.


• Additional Proficiency: Advanced MS office Knowledge (Excel, word, outlook, etc.) / Power BI (or similar) / WMS
  Company Overview:
  Since our founding in ‎1982 we have grown to become a world leader in
  comprehensive transport and delivery solutions for business and consumers.
  Headquartered in Dubai, at the heart of the world's most dynamic commercial
  hub and on the site of historic trade routes linking east and west, commerce
  and transport are deeply embedded in Aramex's DNA. We are dedicated to
  transforming the face of trade, expanding our operations rapidly to better
  connect businesses and consumers worldwide.