Supervisor Cargo Operations

Supervisor Cargo Operations - ‎22000404
United Arab Emirates
Closing Date: Jun 22nd ‎2022

Responsible for daily Cargo Operations on a shift basis. The Cargo Supervisor
will need to perform multi-skilled tasks in order to provide a speedy and
efficient service to our interline partners, customers and outstations as
follows.
KEY ACCOUNTABILITIES

Key Activities

‎1. Flight Schedule Update and Amendments, equivalent to Network Control
Operations
‎2. Load Planning for flights departing from Dubai based on priority
indicators
‎3. Reservation based on request from Customers and Station
‎4. Liaise with Dispatch, Load Control, Network Control, Movement Control and
other internal departments on flights arriving/departing in/from Dubai.
‎5. Analyse situation, identify cause and take critical decisions in the
absence of Shift Senior Supervisor
‎6. Manage flight capacity on a daily basis to ensure cargo is flown as
booked.
‎7. Liaise with Interline partners for space confirmation and transfer of
cargo.
‎8. Prepare pre-alerts and monitor special loads such as Dangerous Goods, Live
Animal, Perishable, Valuable etc;
‎9. Obtain approvals from Civil Aviation, State Security Department and
flydubai Security for special loads like Sporting Weapons and Arms.
‎10. Monitor GHA activities in Dubai and ensure dispatch of cargo to the
flight as per Service Level Agreements
‎11. Take action or follow-up on irregularity reports from network
‎12. Liaise with GHA and ensure transfers between terminals are effectively
completed within the time frame agreed.
‎13. Process all related documentation manually and within automated systems
to enable cargo system is updated in a timely fashion.
‎14. Act as reliever for staff who is on leave and in absence.
‎15. Supply required information/documentation to Managers to facilitate
investigations and recover action as appropriate.
‎16. Conduct warehouse and tarmac visit to ensure critical flights are
monitored to ensure flight capacity is optimized without compromising safety
and security.
‎17. Conduct in-house training for Outstation staff, when required.
‎19. Attend loadability requests for outsized packages and provide
confirmation to Customers.
‎20. Escalate IT related issues and non-compliances to Managers when observed.
‎21. Intercept and take decisions on queries and clarifications sought by load
controllers, operating crew or any other stake holders to achieve operational
efficiencies
‎22. Analyze daily load and provide feedback to Shift Senior Supervsiors.
‎23. Be part of new implementation and project discussions, when required.
‎24. Customer Service in the absence of Sales and Customer service staff.
‎25. Monitor Road Feeder Service within UAE and away

Qualifications

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Qualification

• Undergraduate or Diploma in Air Cargo Management

Experience

• Minimum of ‎5 years in a similar role in an Airline or GSSA

Knowledge / Skills

• Knowledge of Air Cargo related procedures and policies.
* Knowledge of MS Office applications
* Successful completion of an Air Cargo related course would be a distinct advantage.

Certificate / License required

• Valid UAE Driving License

Additional Requirements

• Completion of Basic Cargo and Dangerous Goods Regulations
* Must be fluent in written and spoken English, knowledge of Arabic is desirable.
CORE COMPETENCIES

• Customer Focus
* Team work
* Effective Communication
* Personal Accountability & Commitment to achieve
* Resilience and Flexibility (Can do attitude)