CARGO CUSTOMER SERVICE SUPERVISOR

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

Job Purpose: Oversee customer facing operations and deployment of resources at
the import and export counter and express counter to ensure that the
department?s objectives are fulfilled, whilst meeting the requirements of
customers in line with our `delivered as promised? strategy.


Job Outline:



  • Motivate and direct a team to ensure that the highest standard of customer service is provided to our varied customers including freight forwarders, cargo agents, integrators and shippers and ensure the efficient delivery of all cargo in line with the `delivered as promised? framework.

  • Participate in the development of the team on a shift through coaching and on job training to achieve optimum productivity and high levels of customer satisfaction.

  • Track performance against KPI?s and assist in the analysis of data to identify market and product challenges and training deficiencies and recommend solutions.

  • Liaise with the sales and operational team in the provision of data and information which may facilitate sales leads or improvements in operational processes.

  • Investigate customer complaints and responds to customer in a manner which restores and maintains customer goodwill.

  • Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.

  • Co-ordinate the reservation of space for cargo consignments to ensure optimum utilisation of space/weight to maximise revenue.

  • Update, monitor and track shipments through SkyChain in a prompt manner, ensuring data accuracy so that we can measure `delivery as promised?.


Qualifications & Experience: Logistics/Cargo.Other : ‎5+ Years


‎12 Years schooling or equivalent :


Experience in airfreight and cargo handling with at least ‎3 years in a
supervisory position with experience of leading a team
Knowledge/skills: Knowledge of cargo tariffs, IATA regulations, SkyCargo
systems, policies and procedures, import and export rules and regulations.
Trained in advanced cargo acceptance handling, advanced cargo tariff,
dangerous goods acceptance, special load handling.
Effective communication skills (written and oral).
Excellent IT skills.
A demonstrated ability to motivate people.


Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 12/12/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

وظائف أخرى مثل هذه الوظيفة

دبي
19/06/2023

Job Purpose: Dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally. Cargo Customer Service Agent will be responsible in providing existing and pote…

دبي
13/09/2023

Job Purpose: 1. JOB PURPOSE To provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookin…

دبي
31/08/2023

Job Purpose: Job Purpose: Supervise customs clearance operations and deployment of resources within the import and export operations for express and courier. Ensure that the department's objectives are fulfilled, whilst meeting the requirements of customers in line with our delivered as promised' s…

دبي
30/04/2022

Reporting to : Customer Service Manager Customer Service Supervisor is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the customer service supervisor must build and maintain a strong relationship with th…

دبي
13/02/2023

Hiring a Customer service supervisor for Dubai. Key Responsibilities: * Create effective customer service procedures, policies, and standards. * Supervise day-to-day operations in the customer service department. * Respond to customer service issues on time. Develop customer satisfaction go…

الإمارات
14/01/2023

Job Purpose: To provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections…

دبي
20/07/2022

Job Purpose: Plan, Supervise and monitor day to day operational, flight planning and optimization, service compliance objectives and targets for Cargo, Courier and Mail, in the assigned sections of Hub Operations, Cargo Terminals and Ramp. Accountable for the planning manpower of the section, super…

دبي
28/11/2023

Job Purpose: Job Purpose Plan, Supervise and monitor day to day operational, flight planning and optimization, service compliance objectives and targets for Cargo, Courier and Mail, in the assigned sections of Hub Operations, Cargo Terminals and Ramp. Accountable for the planning manpower of the se…

دبي
14/12/2023

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, per…

أبو ظبي
13/06/2022

### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Supervise day-to-day operations in the customer service department. * Create effective customer service procedures, policies, and standards. * Respond to customer service issues on time. * Develo…

Language: English