Customer Service Coordinator - Trainee

Introduction
Buhler Group in Riyadh, Saudi Arabia is looking for a passionate individual to
join our Customer Service team as a Customer Service Coordinator Trainee. This
is a fixed two years on the job-training program to develop you to a fully
trained CS Coordinator with exciting and rewarding career opportunities.
Buhler is an equal opportunity employer and we value diversity and inclusion
at our company, therefore, it's important that you match us and we match you.
Regardless of your gender (m/f/d). We invite you to read more about our
commitment to diversity, equality and inclusion on our website:
https://bit.ly/40QxJP6
Diversity
Buhler is an equal opportunity employer and we value diversity and inclusion
at our company, therefore, it's important that you match us and we match you.
Regardless of your gender (m/f/d). We invite you to read more about our
commitment to diversity, equality and inclusion on our website:
https://bit.ly/40QxJP6
Tasks
* During the ‎2 year program you will be trained on the below mentioned tasks:
* Represent customer to ensure that orders are properly sourced, executed and delivered
* Ensuring order management of all customer orders and close loop process of processing all customer service requests
* Managing the schedule of the Service Engineers for customer visits
* Representing our customers throughout the quotation and order fulfilment process including creating quotations, order placement, customer service, logistics and shipping
* Manufacturing and fulfilment of quotes and orders to customers including order management and processing while maximizing quality assurance, cost effectiveness and profitability
* Ensure all customers' orders are properly sourced, fulfilled, and shipped in time and without issue
* Keeping CRM system up to date
Required qualifications
* Bachelor's degree in Engineering or Technical Diploma
* ‎0-‎1 years of working experience in the similar industry
* Fluent communication skill in English and Arabic language
Preferred qualifications
* Inter-cultural sensitivity and ability to communicate, collaborate and work across cultures and borders in an international work environment
* Willingness to learn new skills
* Good communication skills, including the ability to interface effectively with people inside and outside of the company
* Innovative thinking
* Good customer service skills, with an eagerness to achieve and willingness to go the extra mile ensuring the work is carried out in a timely and professional manner
* Willingness to travel
Benefits
* International & successful company with sustainable prospects for the future
* Wide technically & modern environment with interesting challenges
* Professional environment with an open communication culture
* Exciting development and training opportunities
* Great & dynamic work environment
Buhler as an employer

Who we are

We are working to create sustainable innovations for a better world. Our aim
is to transform the world's most pressing food and mobility challenges into
sustainable technologies, process solutions and business models. At Buhler,
you are empowered to show initiative and take responsibility. In our family-
owned company, personal success goes hand in hand with shared success. We
foster a diverse and inclusive workplace where integrity and courage are key
drivers of our success. We support your personal development because we want
you to make a difference. By joining Buhler, you will be helping us tackle
global challenges while at the same time meeting the needs of our customers.