Why Patients Need You
Our manufacturing logistics and supply team makes sure that customers and
patients have the medicines they need, when they need them. You will help
bring medicines to the world even faster by embracing challenges, imagining
what's possible and taking action.
What You Will Achieve
You will help Pfizer carry out the activities in distribution logistics
centers to meet customer requirements, such as shipping and receiving
requests, packing, storage, distribution of products, samples and promotional
literature to domestic and/or international locations and associated customer
service. You will be responsible for distribution/order centers' receipt and
filling of customer orders that typically includes requesting shipment of
product to global markets, ensuring billing accuracy, ensuring that efficient
order processes and procedures are in place, managing contract distributors
and product returns.
As part of the business support team, you are recognized as an advisor to
other colleagues in your group due to your comprehensive knowledge and skills
in your area and understanding of the larger organization. Your innovation in
identifying solutions to problems by taking a broader perspective will benefit
the organization. You will encourage collaboration and communication within
the team and across groups to influence desired outcomes. You train others and
provide guidance to the team that helps us achieve our goal of providing the
best healthcare to our patients.
It is your hard work and dedication that will make Pfizer ready to achieve new
milestones and help patients across the globe.
How You Will Achieve It
* Provide outstanding services to our customers, develop and manage the relationships with all new as well as existing customers.
* Manage Customer Sales Order from receipt to product delivery through a streamlined and competent process flow.
* Ensure accurate documentation of Invoices, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis and any market specific documents.
* Accurate reporting of weekly period estimates, acknowledgement and response to customer complaints and recording and tracking of complaints.
* Issue, record and track undertakings to customers for low shelf life products, monthly / bi-weekly update to customer and business users.
* Provide support to Inbound Logistics process as necessary, Identify, implement and document continuous improvement projects.
* Manage customer escalations as well as internal and external communication regarding customer delivery coordination.
* Ensure maturity and adherence to lean principles and daily meeting / visual management processes.

Qualifications
Must-Have
* High School Diploma or GED and ‎1+ years' experience.
* Working experience with Import and Export Documentation.
* Good Communication skills.
* Good knowledge of MS office.
* SAP experience

Nice-to-Have
* Possesses a positive mindset.
* Eager to ensure continuous improvement.
* #LI-PFE
Pfizer is an equal opportunity employer and complies with all applicable equal
employment opportunity legislation in each jurisdiction in which it operates.
Logistics & Supply Chain Mgmt

LI-PFE