Customer Service Coordinator

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Role / Function
Customer Service
Years of Experience
‎0 - ‎2
Career Level
Entry Level
Degree
Bachelor
Gender
Unspecified
Employment Type
Full time
Expiry date
‎20 Jun ‎2022
Job Description
* Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Open and maintain customer accounts by recording account information
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Contribute to team effort by accomplishing related results as needed
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Resolve customer complaints via phone, email, mail, or social media
* Use telephones to reach out to customers and verify account information
* Greet customers warmly and ascertain problem or reason for calling
* Read from scripts
* Handle changes in policies or renewals

ملخص الوظيفة

  • المُعلن : Jobzella EG
  • تاريخ الإعلان : 30/04/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English