Job Role / Function
Customer Service
Years of Experience
0 - 2
Career Level
Entry Level
Degree
Bachelor
Gender
Unspecified
Employment Type
Full time
Expiry date
20 Jun 2022
Job Description
* Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Open and maintain customer accounts by recording account information
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Contribute to team effort by accomplishing related results as needed
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Resolve customer complaints via phone, email, mail, or social media
* Use telephones to reach out to customers and verify account information
* Greet customers warmly and ascertain problem or reason for calling
* Read from scripts
* Handle changes in policies or renewals
3803 Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do s…
Job Role / Function **Customer Service** Manage others **No** Vacancies **7** Years of Experience **0 - 1** Career Level **Entry Level** Degree **Bachelor** Nationality **Egypt** Gender **Unspecified** Employment Type **Full time** Expiry date **20 Aug 2022** Job Description * Strong phone contac…
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