Customer Service Engineer- Trainee

Introduction
Buhler Group in Cairo, Egypt is looking for a passionate engineer to join our
Customer Service team as a Customer Service Engineer Trainee. This is a fixed
two years on the job-training program to develop you to a fully trained Buhler
Service Engineer with exciting and rewarding career opportunities.
Buhler is an equal opportunity employer and we value diversity and inclusion
at our company, therefore, it's important that you match us and we match you.
Regardless of your gender (m/f/d). We invite you to read more about our
commitment to diversity, equality and inclusion on our website:
https://bit.ly/40QxJP6
Diversity
Buhler is an equal opportunity employer and we value diversity and inclusion
at our company, therefore, it's important that you match us and we match you.
Regardless of your gender (m/f/d). We invite you to read more about our
commitment to diversity, equality and inclusion on our website:
https://bit.ly/40QxJP6
Tasks
* During the ‎2-year program you will be trained on the below mentioned tasks:
* Perform onsite inspection, installation, service, and commissioning of equipment / machines, troubleshooting and customer training of our products.
* Promote and support after sales activities with active spare parts and retrofit upgrade sales.
* Regular communication with customers to ensure continued support.
* Adapting to work independently depending on the situation and workload.
* Creation and documentation of clear and concise technical report.
* Compliance with processes, procedures, and tools of machines.
* Coordination of Buhler or customer technicians during startups or maintenance jobs.
* To develop customer service business leads from both existing and new customers.
* Performs other duties as assigned.
Required qualifications
* Bachelor's degree in Mechatronics/Electrical/Mechanical Engineering or equivalent Engineering Diploma degree.
* Graduated within the last ‎2 years.
* Fluent communication skills in Arabic & English language.
* Strong knowledge in MS office programs/applications.
Preferred qualifications
* Inter-cultural sensitivity and ability to communicate, collaborate and work across cultures and borders in an international work environment.
* Willingness to learn new skills.
* Good communication skills, including the ability to interface effectively with people inside and outside of the company.
* Innovative thinking.
* Good customer service skills, with an eagerness to achieve and willingness to go the extra mile ensuring the work is carried out in a
* timely and professional manner.
* Willingness to travel. (Valid driving license is a must)
Benefits
* International & successful company with sustainable prospects for the future.
* Wide technically & modern environment with interesting challenges.
* Professional environment with an open communication culture.
* Exciting development and training opportunities.
* Great & dynamic work environment.
Buhler as an employer

Who we are

We are working to create sustainable innovations for a better world. Our aim
is to transform the world's most pressing food and mobility challenges into
sustainable technologies, process solutions and business models. At Buhler,
you are empowered to show initiative and take responsibility. In our family-
owned company, personal success goes hand in hand with shared success. We
foster a diverse and inclusive workplace where integrity and courage are key
drivers of our success. We support your personal development because we want
you to make a difference. By joining Buhler, you will be helping us tackle
global challenges while at the same time meeting the needs of our customers.