Job Role / Function
Customer Service
Manage others
No
Vacancies
7
Years of Experience
0 - 1
Career Level
Entry Level
Degree
Bachelor
Nationality
Egypt
Gender
Unspecified
Employment Type
Full time
Expiry date
20 Aug 2022
Job Description
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* Open and maintain customer accounts by recording account information
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
* Contribute to team effort by accomplishing related results as needed
* Manage large amounts of incoming calls
* Identify and assess customers' needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid, and complete information by using the right methods/tools
* Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies
* Resolve customer complaints via phone, email, mail, or social media
* Use telephones to reach out to customers and verify account information
* Greet customers warmly and ascertain problem or reason for calling
* Read from scripts
* Handle changes in policies or renewals
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