Customer Service Executive (Inhouse Agent)

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

Job Purpose:


Ensure excellent customer service is provided to customers in timely manner,
by adhering to policies and standards to achieve highest satisfaction levels.


Job description :



  • Usage of E-tools & Systematic and technicality full usage.

  • Knowledge of Rates calculation & provider.

  • Direct communications with all external suppliers and internal employees of PepsiCo.

  • End to end resolution with close monitoring & follow up for each single case/email.

  • Handling packing process and applying insurance service once needed.

  • Follow Invoicing & payment cycle with credit team & PepsiCo concerned dept.

  • Guidance & consulting PepsiCo team & offer best solutions.

  • Co-ordinate with Aramex freight team.

  • Weekly detailed delivery report for PepsiCo team & management.


Job Requirments:



  • Good communication skills ( Maintaining a positive, empathetic and professional attitude toward PepsiCo at all times ).

  • Good English (professional writing is a must).

  • Strong Excel background.

  • Good experience in express services.

  • Have passion to learn & grow and adding value.

  • Ability to work under pressure


Location: 5th Settlement
Company Overview:
Since our founding in ‎1982 we have grown to become a world leader in
comprehensive transport and delivery solutions for business and consumers.
Headquartered in Dubai, at the heart of the world's most dynamic commercial
hub and on the site of historic trade routes linking east and west, commerce
and transport are deeply embedded in Aramex's DNA. We are dedicated to
transforming the face of trade, expanding our operations rapidly to better
connect businesses and consumers worldwide.

ملخص الوظيفة

  • المُعلن : Aramex
  • تاريخ الإعلان : 13/09/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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Language: English