Lina's and Dina's Nutrition Consultants company was founded in 2005 as
Kuwait's nutritional leader. Providing health and nutrition solutions to all
types of specific needs to thousands of clients. For More Information about
Lina’s and Dina’s Diet center Visit: www.linasanddinas.com Lina’s and Dina’s
Diet center is looking for Customer Service Agent (Female) : Reports To:
Customer Service Agent Reports Customer Service Manager Job Overview customer
service representative to manage customer queries and complaints and also be
asked to process orders, modifications, and escalate complaints .To do well in
this role you need to be able to remain calm in Every Situation.
Responsibility of customer service representative : The candidate's
responsibilities will include (but are not limited to): Answering incoming
calls and respond to client email and messages in a professional way. Maintain
a courteous and friendly disposition when interacting with customers
irrespective of their temperament or mood. Provide product and service
information to the clients and explain to them about the latest offers and
programs. Register all the client information in the system, confirm and book
appointments. Closely work with the dietitian team and the reception team in
order to ensure smooth workflow of the business. Flexible to work with any
shift as when required for the business. Closely work with the kitchen team,
in order to meet the client requirements. Ensure to meet daily shift call
quotas and targets set by the company. Identify and escalate issues to the
line manager. Document all call information according to standard operating
procedures. Confirm client appointments Register customer complaints, send it
to the concerned department and follow up with the client until the issue is
fully resolved. Ensure call records are properly stored and organized in a
call center database Build positive work relationship with clients to enhance
the image and public perception of a company Closely work with the team and
take necessary updates about the offers and the changes. Contact potential
customers through calls and emails. Deliver customized sales strategies and
achieve to work on the target set by the manager. Determine customer needs and
offer programs as per the requirement. Sending timely report to the
management. Ensure to reach maximum leads. To excel in this job, include
customer service, communication, and problem-solving skills Requirements of
customer service representative : Candidate Should have Bachelor’s degree .
Ability to stay calm when customers are stressed or upset. Comfortable using
computers. Experience working with customer support. Candidate Should Have
Excellent Communication Skills in Arabic and English Interested candidate can
send there resume on Whatsapp +96551630720
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