A successful candidate will act as the voice of Noorka, conducting calls and
chats with our customers, and protecting their time by providing timely
solutions to their problems.
What you will be doing
* Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
* Protect our customer's time by adhering to operational SLAs
* Provide exceptional customer service by adhering to our rigorous luxury communication standards
* Maintain customer satisfaction targets
* Investigate and resolve customer and chauffeur issues quickly and efficiently
* Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
* Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
Must-have:
* Passion for exceptional customer service
* Experience in a customer-facing role in the luxury service industry
* Excellent interpersonal and communication skills
* The ability to thrive in a fast-paced high volume contact center
* Fluency in both spoken and written English
* Flexibility, to be able to do shift work including nights and weekends, in the office
* Technically proficient
Nice to have:
* Additional languages- French, German, Spanish, Arabic, Chinese
* Experience in a call centre
What we Offer
* Competitive salary and equity package
* Monthly credit for journeys with Wheely
* Private health insurance
* Professional development subsidies
* Language allowance for desirable languages
* Lunch allowance
* Best-in-class equipment
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