Customer Service Executive (Back Office)

؜ - ؜الجيزة ؜ -

تفاصيل الوظيفة

Job Role / Function
Logistics & Supply Chain
Years of Experience
‎1 - ‎2
Career Level
Entry Level
Gender
Unspecified
Expiry date
‎30 Nov ‎2022
Job Description
* Handle all GCS cases, follow up and close all requests.
* Attending customer's inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
* Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within ‎24/‎7 and by ‎10 seconds to ‎10 minutes".
* Manage and meet customer expectations
* Respond to all customer's inquiries to improve their customer service experience.
* Provide excellent customer service for customers as per Aramex CS standards
* Facilitate the flow of information horizontally and vertically
* Collaborate with the team to achieve the team objectives
* Serve all customer's inquiries and provide full information and advice.
* Close pending cases in a timely manner.
* Achieve Aramex customer service KPIs Pass the customer service audits.
* Support to solve the bad address shipments if needed
* Implement Customer Service KPIs
* Sustain high customer satisfactory service level
* Follow up on domestic and express outstanding shipments for cash if needed
* Ensure customer satisfaction to retain customer
* Available Vacancy in Giza - Sheikh Zayed

ملخص الوظيفة

  • المُعلن : Jobzella EG
  • تاريخ الإعلان : 02/10/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الجيزة
  • الراتب : -
  • الهاتف : -

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