Job Role / Function
Logistics & Supply Chain
Years of Experience
1 - 2
Career Level
Entry Level
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* Handle all GCS cases, follow up and close all requests.
* Attending customer's inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
* Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".
* Manage and meet customer expectations
* Respond to all customer's inquiries to improve their customer service experience.
* Provide excellent customer service for customers as per Aramex CS standards
* Facilitate the flow of information horizontally and vertically
* Collaborate with the team to achieve the team objectives
* Serve all customer's inquiries and provide full information and advice.
* Close pending cases in a timely manner.
* Achieve Aramex customer service KPIs Pass the customer service audits.
* Support to solve the bad address shipments if needed
* Implement Customer Service KPIs
* Sustain high customer satisfactory service level
* Follow up on domestic and express outstanding shipments for cash if needed
* Ensure customer satisfaction to retain customer
* Available Vacancy in Giza - Sheikh Zayed
* Handle all GCS cases, follow up and close all requests. * Attending customer's inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. * Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24…
Job Role / Function **Customer Service** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Attend to all walk in customers' needs promptly * Serve Walk-in customers and provide full information and advice. * Manage …
#### **Aufgaben** The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus Main tasks Debit/Credit Notes processing * Issuing Credit and Debit Note requests to…
PURPOSE: Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels **Job Description:** * Provide excellent customer service for customers as per Aramex CS standards * Serve all customers enqui…
**Job Purpose:** Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Job description :** * Usage of E-tools & Systematic and technicality full usage. * Knowledge of Rates calculatio…
**Job Purpose:** * Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels. **Job Description:** * Serve all customer's inquiries and provide full information and advice. * Direct communicatio…