Job Role / Function
Customer Service
Years of Experience
0 - 1
Career Level
Entry Level
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* Attend to all walk in customers' needs promptly
* Serve Walk-in customers and provide full information and advice.
* Manage and meet customer expectations
* Sustain high customer satisfactory service level
* Provide excellent customer service for cash clients as per Aramex CS standards
* Sell cash shipments.
* Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
* To contact four cash customers per day (leakage or none-active customers).
* Promote Aramex campaigns for customers
* Ensure outlet customer satisfaction at all times
* Handle relevant GCS cases, follow up and close all requests.
* Handle SRN for outbound team.
* Handle all passports cases by cash team and other teams.
* Handle all cash customers requesting various Aramex products
* Process and prepare cash shipments for shipping
* Handle all outstanding reports and close the related cases on daily basis.
* Close pending cases on a timely manner.
* Pass the outlet customer service audits.
* Adhere to company HSSE, compliance and sustainability corporate policies.
* Ensure timely resolution of customer complains to retain customers
* Ensure using the up to date cash rates.
* Contribute to meeting the annual/quarterly cash targets.
* Rotation shifts (Weekly Schedule) and there is a Uniform.
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and h…
* Collect, Analyze and Report Data * Work closely with stakeholders to ensure data accuracy * Work with external stakeholders to present data and come up with findings * Perform all types of raw material and final product data analyzes to be presented to Management and all stakeholders …