Job Role / Function
Customer Service
Years of Experience
0 - 1
Career Level
Entry Level
Gender
Unspecified
Expiry date
06 Aug 2022
Job Description
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
Job Requirements
* Excellent Up to Fluent English speakers.
* Cairo and Giza residents only.
* Graduates / Gap year students only.
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