Officer - Patient Experience

؜ - ؜الكويت ؜ -
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Job details

Job Description



  • Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.

  • Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.

  • Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.

  • Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.

  • Implement systems and processes to improve efficiency and reduce expenses that do not compromise quality of services and provide input into opportunities for system improvements.

  • Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs.

  • Work independently and unsupervised, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.

  • Facilitate the resolution of patient and family concerns with staff and physicians


Skills




  • Seniority level


    Mid-Senior level


  • Employment type


    Full-time


  • Job function


    Quality Assurance and Customer Service


  • Industries


    Telecommunications, Retail, and Hospitals and Health Care


Job Details


Job Location
Kuwait
Job Role
Other


Preferred Candidate


Career Level
Mid Career

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Job Summary

  • Advertiser: Dhaman Kuwait
  • Announcement date: 16/10/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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