Department: Patient Experience - HOSP - Jahra
* works closely with leadership to identify, plan, design and implement patient experience improvement strategies.
* works in partnership with assigned teams and collaborates with other hospital-based departments, patient relations, directors, and physicians to ensure the organization meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys.
* Consults, evaluates, coaches, and trains to optimize excellence in our customer experiences.
* check the quality of work and provide guidance, instruction, training and direction to others.
Patient Experience Officer candidates must meet the following minimum
qualifications:
Job Location
Kuwait
Job Role
Medical, Healthcare, and Nursing
Number of Vacancies
2
Career Level
Mid Career
Residence Location
Kuwait
Nationality
Kuwait
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment. * Work with healthcare team and administration to solve problems that patients may have. * Respond to and investigate complain…
#### **Job Description** * Interact with patients and their families to address concerns or special needs that may arise during their course of treatment. * Document patient and family feedback that come in person, by the phone, web form, e-mail etc. * Maintain the patient and family feedback…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback. * Use findings from analysis of trends in complaints to mentor healthcare professionals and departmen…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain Customer and Service Provider feedback. * Use findings from analysis of trends in complaints to mentor healthcare professionals and departments…
#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback * Use findings from analysis of trends in complaints to mentor healthcare professionals and department…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
#### **Job Description** **Department:** **Patient Experience - HOSP - Jahra** * Coordinates communication with patients, family members, medical and administrative staff, and regulatory agencies. Interviews patients or their representatives to identify problems relating to care. Maintains knowle…