Patient Experience Supervisor

؜ - ؜Kuwait City ؜ -
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Job details

Job Description



  • Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback.

  • Use findings from analysis of trends in complaints to mentor healthcare professionals and departments to develop appropriate service action plans and utilize performance measurement to improve patient/customer outcomes.

  • Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other health care providers in a professional manner to improve the quality, effectiveness and efficiency of patient care.

  • Educate healthcare professionals and employees on the varied ways to humanize a patient's experience based on feedback from individual patients and their families.

  • Coach and delivers training for all staff and physicians on how to improve the patient experience

  • Provide consultation on the development of new and revision of existing policies with the view of the patient and family experience

  • Organize and facilitate meetings with complainants and relevant staff in order to facilitate resolution of concerns or complaint.

  • Prepare patient experience reports to influence practices aimed at improving the overall patient experience


Skills



  • Strong interpersonal
    skills
    and an ability to interface effectively with physicians, nursing, non-clinical
    and executive leadership.

  • Strong oral and written communication
    skills
    ; as well as writing and editing
    skills


Job Details


Job Location
Al Kuwait, Kuwait
Job Role
Customer Service and Call Center
Employment Status
Full time
Employment Type
Employee


Preferred Candidate


Career Level
Mid Career
Years of Experience
Min: ‎7
Degree
Bachelor's degree

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Job Summary

  • Advertiser: Dhaman Kuwait
  • Announcement date: 05/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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