Patient Experience Representative

؜ - ؜Kuwait City ؜ -
Advertiser's site

Job details

Job Description



  • Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers.

  • Work with healthcare team and administration to solve problems that patients may have with the goal of facilitating a positive patient experience during their treatment time as well as to limit or resolve delays in service.

  • Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.

  • Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.

  • Facilitate, promote and advocate effective communication between patients and healthcare professionals to resolve conflict and concerns, explore the most suitable and appropriate form of action needed to meet their needs.

  • Work independently and unsupervised, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken


Skills



  • Accountability & Reliability

  • Flexibility & Adaptability

  • Problem Solving

  • Self-Development

  • Teamwork

  • Communication and Collaboration


Job Details


Job Location
Al Kuwait, Kuwait
Job Role
Customer Service and Call Center
Number of Vacancies
‎4


Preferred Candidate


Career Level
Entry Level
Years of Experience
Min: ‎1
Residence Location
Kuwait
Degree
High school or equivalent

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Job Summary

  • Advertiser: Dhaman Kuwait
  • Announcement date: 25/09/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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