Patient Experience Officer

؜ - ؜Kuwait City ؜ -
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Job details

Job Description



  • Interact with patients and their families to address concerns or special needs that may arise during their course of treatment.

  • Document patient and family feedback that come in person, by the phone, web form, e-mail etc.

  • Maintain the patient and family feedback database.

  • Advise and assist patients/families understand/navigate the health system and care processes.

  • Actively listen to patient/family concerns and link to internal and external resources

  • Liase with the clinical team and administration to solve problems that patients may have.

  • Respond to and investigate complaints and concerns and communicate identified issues to appropriate staff.

  • Collect data about patient care problems, prepare reports, analyze trends, and report information to the Direct Manager.

  • Facilitate, promote and advocate effective communication between patients and healthcare professionals.

  • To resolve conflict and concerns.

  • Work independently, referring to and liaising with clinical and non-clinical management, to ensure patients concerns and unacceptable standards of care are resolved appropriately, ensuring corrective action is taken.

  • Facilitate the resolution of patient and family concerns with staff and physicians


Skills


Strong active listening, empathy, negotiation, conflict management, tact and
diplomacy, mediation and problem-solving skills.
Demonstrated knowledge of Privacy and Confidentiality.
Excellent attendance and discipline free record.
Fluent in written and spoken English and Arabic.


Job Details


Job Location
Al Kuwait, Kuwait
Job Role
Quality Control


Preferred Candidate


Career Level
Mid Career
Years of Experience
Min: ‎3
Residence Location
Kuwait

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Job Summary

  • Advertiser: Dhaman Kuwait
  • Announcement date: 03/07/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Kuwait City
  • Salary: -
  • Phone number: -

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