Department: Patient Experience - HOSP - Jahra
* Coordinates communication with patients, family members, medical and administrative staff, and regulatory agencies. Interviews patients or their representatives to identify problems relating to care. Maintains knowledge of community services and resources available to patients. Refers patients to appropriate health care services or resources.
* Investigates and direct patient inquiries and complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Explains policies, procedures, and services to patients using medical or administrative knowledge.
* Collects and reports data on topics such as patient encounters and inter-institutional problems and makes recommendations for changes when appropriate.
* Reads literature, talks with colleagues continues education and participates in professional organizations or conferences to keep abreast of developments in the field.
Job Location
Kuwait
Job Role
Medical, Healthcare, and Nursing
Career Level
Mid Career
Residence Location
Kuwait
Nationality
Kuwait
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
* The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic. * He/she is also responsible for coordinating specialty care…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment. * Work with healthcare team and administration to solve problems that patients may have. * Respond to and investigate complain…
#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback. * Use findings from analysis of trends in complaints to mentor healthcare professionals and departmen…
#### **Job Description** * Interact with patients and their families to address concerns or special needs that may arise during their course of treatment. * Document patient and family feedback that come in person, by the phone, web form, e-mail etc. * Maintain the patient and family feedback…
#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain Customer and Service Provider feedback. * Use findings from analysis of trends in complaints to mentor healthcare professionals and departments…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…
#### **Job Description** * Prepare and deliver presentations/training sessions to a variety of audiences, in relation to complaints and methods to gain patient and healthcare provider feedback * Use findings from analysis of trends in complaints to mentor healthcare professionals and department…
#### **Job Description** * Interact with patients and their families (if needed) to address concerns or special needs that may arise during their course of treatment within the Primary Healthcare Centers. * Work with healthcare team and administration to solve problems that patients may have wi…