Franchise Hotel - Housekeeping Order Taker (Pre-opening)

About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We've created a collection brand that gives guests and colleagues an inspiring
new choice. One that puts people at the heart of everything we do, to reframe
luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and
story to tell.

**

Your day to day**

As a Housekeeping Order Taker, you will be responsible for the order
taking and order placing process whilst dealing with guest requests
courteously, efficiently and promptly thereby ensuring a positive
experience throughout their stay.

• Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Manager.

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• Answering the telephone according to hotel standards and recording incoming requests and messages in order to communicate this information to concerned in a timely fashion.

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• Handling the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment.

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• Reporting any Guest concerns by reacting quickly, logging and notifying the proper areas.

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• Handle and assist in department training and orientation of new joiners and conduct regular training to improve job performance, meet guidelines and standards of service and operation. .

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• Maintaining good relations with other interfacing departments.

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• Anticipate guest needs and takes ownership of guest concerns and requests; act decisively to ensure guest satisfaction. Offer a special service touch when an opportunity is presented.


• Ensure that guest requests for additional linen or bathroom supplies are delivered promptly (within ‎10 - ‎15 minutes).

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• Waste disposal in line hotel sustainability practices

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• Report room defects to Housekeeping Supervisor immediately.

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• Receiving Lost and Found items and recording and storing them as per standard.

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• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to


• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories


• Fluency in the local language - extra language skills would be great, but not essential

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• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.

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• Flexibility - night, weekend and holiday shifts are all part of the job.

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• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

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• Experience - ideally, you'll have spent at least one year in a front desk or guest service position.

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• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (‎23 kg). This can involve bending and kneeling.
  
  

What we offer

We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed to
help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. We are an equal
opportunity employer and offer opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

At IHG, we 've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We 've created a collection brand that gives guests and colleagues an
inspiring new choice. One that puts people at the heart of everything we do,
to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook
and story to tell. Let 's Go Further Together.