Franchise Hotel - Reservations Agent (Pre-opening)

About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We've created a collection brand that gives guests and colleagues an inspiring
new choice. One that puts people at the heart of everything we do, to reframe
luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and
story to tell.

**

Your day to day**

As a Reservations Agent, you will work with trend data to respond to
Guest inquiries to develop strong relationships and maximize revenue
opportunities.

• Manage telephone and email inquiries promptly and professionally and following brand standards, ensuring accuracy and attention to detail at all times

  ---

  
  


• Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel

  ---

  
  


• Ensuring enquiries are managed to maximize sales, occupancy and revenue, including up-selling equipment, F &B and relevant hotel facilities wherever possible

  ---

  
  


• Understand seasonal and historical trends to ensure maximum occupancy and average room rates

  ---

  
  


• Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue

  ---

  
  


• Produce quotations and written confirmation to all clients

  ---

  
  


• Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business

  ---

  
  


• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts.

  ---

  
  


• Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.

  ---

  
  


• Actively working as part of a team to achieve the department objectives and budget

  ---

  
  


• Actively consider prevention, recovery, and investigation of any complaints

  ---

  
  


• Take over any other tasks and special projects that arise during business.
  
  What we need from you

  ---

  
  


• Bachelor's degree / higher education qualification.


• ‎2-‎3 years of prior experience in in a five-star environment in the same role.


• Strong knowledge of local businesses and business trends required.


• Must speak local language(s)
  

What we offer

We give our people everything they need to succeed. From a competitive
salary that rewards all your hard work to a wide range of benefits designed to
help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference
and encourage colleagues to bring their whole selves to work. We are an equal
opportunity employer and offer opportunities to applicants and employees
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, or disability. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.

At IHG, we 've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We 've created a collection brand that gives guests and colleagues an
inspiring new choice. One that puts people at the heart of everything we do,
to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook
and story to tell. Let 's Go Further Together.