Franchise Hotel - Housekeeping Team Leader (Pre-opening)

About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus,
offering guests a more authentic and thoughtful way to travel.

We've created a collection brand that gives guests and colleagues an inspiring
new choice. One that puts people at the heart of everything we do, to reframe
luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook and
story to tell.

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Your day to day**

We take our housekeeping standards seriously. So, we're searching for a
Housekeeping Attendant with an exceptional eye for detail and a passion for
perfection to make sure every guest enjoys a truly memorable experience.

Every day is different, but you'll mostly be:

• Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Supervisor.


• Assist guests with special needs and requirements

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• Handle and assist in department training and orientation of new joiners and conduct regular training to improve job performance, meet guidelines and standards of service and operation. .

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• Stock supply wheel trolley with required apartment supplies for shift.

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• Replace supplies in the residences such as stationary folder, guest supplies, compendium, hotel brochures and information regarding hotel services and facilities.

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• Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.

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• Change bed linen with clean bed sheets and pillowcases as per the hotel policy.

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• Care for all details, the style and the overall appearance of all areas.

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• Apply, use and maintain equipment with very best care and is responsible for it.

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• Dust and clean all lampshades, ceiling, walls, curtains and decorations.

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• Wipe and polish all furniture, mirrors, and windows.

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• Clean all bathroom fixtures and fittings and replace bathroom supplies.

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• Handle a "Do Not Disturb" room status and any call backs.

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• Anticipate guest needs and takes ownership of guest concerns and requests; act decisively to ensure guest satisfaction. Offer a special service touch when an opportunity is presented.

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• Ensure all supplies and cleaning equipment are in good working condition and stored in proper locations.

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• Ensure that guest requests for additional linen or bathroom supplies are delivered promptly (within ‎10 - ‎15 minutes). Waste disposal in line hotel sustainability practices

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• Report room defects to Housekeeping Supervisor immediately.

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• Return lost and found items to Housekeeping Office and complete required forms.

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• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  

What we need from you

• It's a physical role and you'll be on your feet most of the day, so fitness is important


• Occasional lifting of items up to ‎50 pounds / ‎23 kilograms and or push/pulling heavy objects


• You may need to bend and kneel to complete some activities


• Literacy skills - reading, writing and basic maths skills


• Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays
  
  What we offer

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  We give our people everything they need to succeed. From a competitive
  salary that rewards all your hard work to a wide range of benefits designed to
  help you live your best work life.
  We welcome everyone and create inclusive teams where we celebrate difference
  and encourage colleagues to bring their whole selves to work. We are an equal
  opportunity employer and offer opportunities to applicants and employees
  without regard to race, color, religion, sex, sexual orientation, gender
  identity, national origin, protected veteran status, or disability. We promote
  a culture of trust, support, and acceptance. Always welcoming different
  backgrounds, experiences, and perspectives.
  So, join us and you'll become part of our hotel family.

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  At IHG, we 've made a promise. As one of the world's leading hotel groups,
  we're here to deliver True Hospitality for Good. Making our guests and
  colleagues feel welcome, cared for, recognised and respected - wherever they
  are in the world. Want to be part of the journey?
  Vignette Collection is a diverse group of luxury hotels with a fresh focus,
  offering guests a more authentic and thoughtful way to travel.
  

We 've created a collection brand that gives guests and colleagues an
inspiring new choice. One that puts people at the heart of everything we do,
to reframe luxury hospitality for the better.

Our hotels are unique in their own right, with their own distinct outlook
and story to tell. Let 's Go Further Together.