THE CONTEXT
LVMH 's Beauty activities benefit from exceptional dynamism that relies on
both the longevity and development of key lines, and on the boldness of new
creations.
The brands cultivate what makes them unique and is guaranteed to make them
stand out for their devotees in a highly competitive global market. The
success of the Beauty division depends on finding the right balance between
major historic Houses such as Parfums Christian Dior and Guerlain, and young
brands with strong potential like Benefit Cosmetics and MUFE…
All are driven by the same values: a quest for excellence, creativity,
innovation and perfect mastery of their image.
LVMH Beauty Middle East manages 8 different brands including Parfums Christian
Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma,
Benefit Cosmetics. LVMH Beauty Middle East oversees an area of 47 countries in
the Middle East, Europe, Africa, and India with subsidiaries and agents'
structures.
YOUR MISSION
As Head of Retail & Education reporting to the General Manager, you will be
responsible for developing & implementing the Retail Strategy in accordance
with the strategic direction of the brand. You will be accountable for sales
objective achievement and outstanding client experience across the retail
network.
In addition you will be in charge of designing and implementing a training
strategy that sets the highest standards of customer service worldwide,
ensuring that all business objectives are met and looking for new development
opportunities. Your main responsibilities in this role include:
Retail Operation & Performance
* Develop the Local retail strategy for the region by making the Global Brand Strategy locally relevant to drive the business
* Build a clientele-ing and direct to retail strategy in key doors
* Identify improvements in current store operations, and leverage best practices worldwide to drive sales and KPI performance to maximize the stores' performance
* Drive business development and expansion strategies (from opening to daily management)
* Participate in Commercial negotiations
Finance Management
* Full responsibility for the P&L of the Boutiques & POS
* Monitor the sell in and sell out activity and investment for each Boutique/ POS and ensure the achievements of sales objectives and budgets
* Analyze sales results and propose corrective action plans where applicable
People Management
* Manage all aspects of HR cycle for direct reports in your assigned area including recruitment, development, retention and leavers etc
* Support roster arrangement needed in store, on podiums and events: talents involvement, headcount supporting sales, training in place & customer journey
* Conduct regular meetings with the team to review target and incentives. Monitor Sell-Out team performance to increase productivity
Retail Culture & Training
* Lead on the Education strategy for the region, supporting the local business strategy, but also the brand worldwide strategy
* Manage and track budget for training department, by optimizing costs and planning
* Diffuse a culture of performance (define, set-up and monitor main KPIs) and monitor ROI of training actions
* Provide the frontline teams with induction/training/coaching tools and materials to ensure perfect consumer experience and product knowledge within the field teams (multi-languages English/Arabic)
* Support and advise on the career development plans of the field teams and supervise the top position talent pool/succession planning
YOUR PROFILE
* 8-10 years' experience as a Retail Expert (at least 6 in a Managerial position)
* Adaptability - able to adapt to different teams, brands, markets
* Passion for cosmetics & luxury
* People & service oriented - friendly, patient, dedicated, adaptable, empathetic
* Pro-active - dynamic, enthusiastic, to the point, flexible, team player, entrepreneur, committed, self-driven
* Good business acumen
* Excellent written and verbal communication skills
* Strong analytical skills
* Very strong computer skills (e.g. Excel & PowerPoint)
* Advanced in English and Arabic is considered a plus
* Customer service oriented and focused on sales
WHAT CAN WE OFFER ?
* A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
* LVMH offers Career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.
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