Head - Retail

Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in ‎1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately ‎2000 people from ‎41 different nationalities, which
contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange
and international remittance services in the UAE. It is an ISO ‎9001:2000
certified company having a wide range of products and services catering to all
income groups for both nationals and expatriates.

Job Purpose

To drive business growth from the branches while ensuring the highest levels
of customer satisfaction and regulatory compliance.

Job Responsibilities

• Ensure the branches are achieving the assigned financial and operational goals


• Benchmark the branches under customer service scores and encourage customer centric culture in Organization


• Periodical review of Branch internal control and Audit escalations


• Review all performance appraisal of Branch Heads and submit the report to the concerned department


• Ensure manpower requirements of the branches are fulfilled and are operating with optimum corridor mix


• Evaluate the market to understand opportunities and our strength for current and future growth of the company


• Develop and implement business strategy based on market study to achieve short-term, mid-term and long-term goals


• Coordinate with all stakeholders to expedite new branch inception process


• Participate in the social gatherings and community programs representing the organization


• Ensure that AML & CTF policy and procedures are compiled effectively in the branches and proper training has been imparted to all members under Retail,


• Plan for Corporates, WPS & Partnerships, New Initiatives & Allied products, NTB, Reactivation, all functional units including cost centers

Job Requirements

Qualifications
* Post Graduate in Business Management/Business Administration/Marketing

Experience
* Relevant experience of ‎10-‎12 years in retail business with at least ‎2 years in a managerial role

Knowledge & Skills
* Good analytical decision making ability with a proven leadership quality
* Strong negotiation skills, proactive and self - motivated
* Highly reliable and ethical, respecting customers' confidentiality
* Ability to explain complex information into simple terms
* Good verbal and written English communication
* Ability to manage diverse group of Area Managers/Branch Managers/Incharges
* Good knowledge on MS Office Applications
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.