Dubai, UAE
Sales Department
Fri, Mar 31, 2023
Full time
Supervisory Responsibilities:
* Hires and trains sales team.
* Organizes and oversees the schedules, and performance of sales team.
* Conducts performance evaluations that are timely and constructive.
* Handles discipline and termination of employees in accordance with company policy.
Responsibilities:
* Completes store operational requirements by scheduling and assigning employees.
* Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
* Determining which products should be stocked in each location based on customer preferences and purchasing history.
* Providing feedback to employees regarding their performance and conduct in order to retain effective employees and terminate those who are not productive or who violate company policies
* Managing the hiring and training of staff, including store managers.
* Motivating the sales team to meet sales objectives by training and mentoring staff.
* Creating business strategies to attract new customers, expand store traffic, and enhance profitability
* Deal with complaints from customers to maintain the company's reputation
* Inspect the areas in stores and resolve any issues that might arise
* Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
* Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
* Collaborate with marketing department to develop and implement marketing strategies to improve sales, such as hosting in-store events or advertising promotions on social media.
* Collaborate with procurements department to recommend changes in pricing in products.
* Ensuring that all staff are trained on company policies and procedures related to sales and customer service.
* Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.
* Review sales team monthly performance by analysing performance reports.
* Prepare monthly/annually sales reports and forecast for top management or whenever needed.
Required Skills/Abilities:
* Strong verbal and written communication skills.
* Excellent sales and customer service skills, with proven negotiation skills.
* Excellent math skills to draft and implement budgets and conduct data analysis.
* Excellent supervisory and leadership skills.
* Thorough understanding of companys products and/or services, and those of immediate competitors in the surrounding market.
* Proficient with Microsoft Office Suite.
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