Manager, Learning and Development

Manager, Learning and Development
(‎8497)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. With a
sense of exhilaration and discovery, we create unforgettable memories by
providing guests the opportunity to discover an extraordinary world filled
with thrilling adventures. Whether we are designing a couple's retreat or
serving the extraordinary in one of our award-winning celebrity chef
restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

About the role

The Manager, Learning & Development, is responsible for managing the learning
and development programs for all colleagues to meet both the individual and
organisational needs at Atlantis, Dubai, as well as plan, design and
facilitate the delivery of programs as designated, and design, manage and
facilitate the delivery of Kerzner & Atlantis Brand programs, which include,
compliance trainings, orientation, leadership programs, service philosophy,
and any additional required programs.

This role will also involve building relationships with assigned department
heads or key managers to sustain collaboration on all L&D matters, and
assisting in sourcing, developing, and managing e-learning programs as
determined by training needs analysis. As well as assisting in conducting
training needs analysis and to plan and deliver the required programs
accordingly.

Other duties include but are not limited to conducting the analysis of guest
feedback data, business trends, and mystery shopper reports for e.g., Forbes
Quality Assessment to identify gaps in guest experience and colleague
development and action accordingly, as well as assisting in managing the
programs for all Interns, Management Trainees and Work Experience Programs.

About you

The successful Manager, L&D candidate will have a minimum of ‎2-‎3 years of
experience as a Manager, L&D, as well as a university qualification in Human
Resources, Hospitality Management or Business Management.

Also, experience in designing and delivering e-learning will be highly
advantageous, as well as strong facilitation skills with experience of
facilitating leadership development workshops, and a coaching qualification
and experience in coaching leaders.

Join a team that is adventurous, creative, warm-hearted and extroverted. We
believe in making our guests happy beyond anything they have ever imagined. We
wow them at every turn and create memories that will last a lifetime. You will
be at the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.