Learning and Development Manager

Key Performance Areas ¯

Tasks ¯

Develop, gain approval for and implement a Learning & Development strategy,
plan and budget.

Ensure the development and implementation of a Learning & Development strategy
aligned to the business strategy (this may form part of the People Strategy);
ensure a plan to implement the strategy (i.e. special projects) with
deliverables, time frames and budget is developed and approved; monitor the
implementation of the plan and budget and report on progress; ensure the plan
includes the implementation of all training and development material available
on PERi-Central and The Sauce and the requirements of Partner of the Year;
amend the strategy, plan and budget in line with the changing needs of the
business and gain the necessary approval before implementation.

Develop and implement Learning and Development policies and procedures.

Ensure all Learning & Development policies and procedures are developed in
line with the Nando’s Brand System, related People Tools and local
legislation; ensure they enable Nando’s to attract, develop and retain
motivated and productive Nandocas; ensure all stakeholders understand the
contents of the policies and procedures that directly affect them; ensure
policies and procedures are kept up to date with legislation and the changing
needs of the business.

Manage the Learning & Development team so that they are engaged and achieve
their work objectives.

Ensure the team has the necessary human resources and is structured so that it
can meet its business objectives; ensure Learning & Development employees have
the necessary tools and resources to meet their work objectives; ensure they
have job descriptions and a clear understanding of performance standards;
conduct one-on-one meetings with direct reports every week; ensure outstanding
performance is rewarded; manage poor performance; ensure development
opportunities are made available to employees during the year; manage labour
relations issues as required.

Provide support to the business in the field of Learning and Development.

Consult with Managers to determine specific training needs for employee
groups; conduct a thorough needs analysis and use this to inform the learning
and development strategy; work with managers to help them coach and develop
their teams and create succession plans; manage and coordinate the training
requirements for new restaurant openings and revamps; sign off the training
for new restaurant openings and revamps; ensure new staff members receive the
appropriate induction, training and upskilling.

Records management and reporting.

Maintain accurate and up-to-date records of all the training undertaken
including the results; Complete monthly reports for submission to management
and relevant stakeholders; Administer all training related invoicing.

Skill and training evaluation.

Monitor and act on feedback to enhance training activities; ensure that the
quality, standards and consistency across casas is maintained; ensure all
staff are up to date on their training cycles; provide timely feedback to
management on attendee participation and performance; evaluate training
certification results and work performance to identify areas of improvement in
training courses; conduct follow up studies on training and measure results;
forward training compliance / non-compliance reports for each casa to managers
with recommendations.

Training implementation.

Conduct “train the trainer" sessions; facilitate workshops and present
training material; ensure an effective adult learning environment and
adherence to established design processes, testing, evaluation and feedback;
develop course assessments and evaluations; collect and record results during
and following training to validate training effectiveness and trainee
proficiency level; schedule and arrange training sessions including tracking
attendance and course completion; ensure training tools are available for the
targeted audiences.

Training material development.

Evaluate training material to ensure quality, content accuracy and a relevant
and appropriate learning experience for targeted audiences; collaborate with
designers and subject-matter experts to redesign and develop course content
and instructional materials as required; assist in maintaining all course
materials to ensure applicability to current products and revisions.

Continuous improvement.

Improve training effectiveness by researching and developing new techniques
that cater to successful adult learning; review business requirements and
industry related topics to stay current on company procedures, product
changes, campaigns, competitors and industry related information; regularly
evaluate the relevance of training content for the achievement of performance
objectives.

Participate as an active member of the team to help the team achieve its
goals.

Always behave in line with the values of Nando’s; actively participate in all
meetings, as required; operate within the policies, procedures and rules of
nando’s; assist in other areas when team members are absent or work pressures
and deadlines require it; complete all required paperwork on time and
accurately; comply with all health and safety laws, regulations and standards
at all times.

Qualifications:
Unless the applicant can demonstrate that s/he has developed the necessary
competencies through experience, a Hospitality or Training related
qualification is required.

Experience:
‎1-‎2 years’ restaurant operations experience; ‎4-‎5 years’ relevant training
experience including facilitation, design, coordinating events, assessment
practices, ELearning training methods, coaching and mentoring; Previous
management experience.

Skills:
Computer literacy

This is about being able to use computers, the internet and related technology
at work. It includes the use of both basic hardware and software. It is about
being able to access and input information, solve and avoid problems, keep
information organized and communicate effectively with others inside and
outside of Nando's.

Budgeting

This is about understanding the budgeting process and being able to monitor
costs / revenue against a budget. E.g. Can anticipate the effects of other
financial processes on their own budgeting procedure; able to work within
budgetary constraints and reallocate resources where required.

Planning and organising

Can prioritize and allocate time and resources effectively. E.g. Establishes
the most suitable course of action for self or others in order to ensure the
accomplishment of a specific objective.

Spoken and written English

This is about being able to communicate effectively in both spoken and written
English. It involves expressing thoughts, ideas and comments clearly either
using speech in individual or group situations, or in writing using correct
and appropriate grammar, organisation and structure so that the message is
clearly understood by the recipient/s.

Competencies:
Team leadership

This is about leading a group of people to work effectively together and
includes communicating a compelling vision, keeping people informed, taking
care of the group, managing meetings and promoting team effectiveness.

Achievement motivation

This is about driving a sense of urgency, focus, accountability, agility and
execution to deliver business results. This includes pursuing goals with
energy and a need to finish even in the face of resistance or setbacks.

Developing others

This is about having a genuine desire to grow others in terms of an
appropriate level of needs analysis and other thought or effort. This refers
to the intent to develop and not specifically to providing formal training.

Customer service orientation

This is about wanting to meet the needs of the customer and about putting the
customer first. This includes internal customers i.e. colleagues and other
departments that rely on you for work, and external customers i.e. any
stakeholders that are affected by the way in which you do your work.

Impact & influence

The intention to persuade or convince others in order to gain their support
for an idea or agenda. E.g. Assembles coalitions, shares or with holds
information to achieve a desired result.

Qualifications

Living the Nando’s Values:
HEARTFELT GENEROSITY – this means being generous with:
time and offering help and support to team members when needed;
sharing the credit with my team for a job well done;
information and knowledge;
solutions for my manager when things go wrong;
positive feedback by always noticing when others do something well and letting
them know;
encouragement by being positive in a stressful or difficult situation;
respect and treating everyone I interact with, with respect;
my time and do things for the community in which I live.

BUILDING RELATIONSHIPS – this means:
being a positive person and seeing the good in others;
keeping my promises;
keeping confidential information confidential;
always being honest;
making everyone feel welcome;
treating everyone equally;
making an effort to get to know every member of my team;
making an effort to get to know my Customers;
loving turning new Customers into regular Customers;
valuing the opinions of others;
being solution oriented not problem oriented;
seeking to understand and give people a chance to explain their side of the
story before jumping to conclusions;
not gossiping and not taking notice of rumours.

TAKING RESPONSIBILITY - this means:
always arriving on time and in the correct uniform;
keeping to agreed break schedules and shift times;
admitting when a mistake is made;
asking for help when it is needed;
not looking for someone to blame when things go wrong;
making sure I know what is expected from me in my job;
asking questions when I don’t understand or am not sure of something;
letting people know beforehand if I cannot meet a deadline or keep a promise;
keeping my word so people know they can rely on me;
my work always meets or exceeds the required standard.

FUN LOVING – this means:
my team sees me smile and/or laugh every day;
giving compliments to others when they do something well;
actively engaging in Nando’s activities where possible;
loving being at work;
being excited when the restaurant is busy and we have lots of Customers;
making Customers smile and laugh.

BEING MYSELF – this means

not spending my energy worrying about what others think of me, but rather on
doing my job properly and living our brand;
being true to myself;
addressing situations that make me feel uncomfortable with the relevant person
/ people;
taking time to reflect on my actions to better understand myself, how I
interact with others and how I deal with difficult situations, so that I can
improve;
because I value others, allowing them to be themselves at work.

NURTURING GREATNESS – this means:
sharing my knowledge and expertise with others;
taking responsibility for my career and development at Nando’s.

ADVENTUROUS SPIRIT – this means:
being open to new ideas and opening myself up to new challenges.

Primary Location: Saudi Arabia
Job: Landmark Hospitality Training and Development
Organization: Foodmark KSA
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Apr ‎14, ‎2022, ‎6:58:‎57 AM