Head of Business Development Manager

Head of Business Development Manager

Date: ‎24-Feb-‎2023
Location: Ash Shati District, Jeddah, Middle East and North Africa, SA
Company: British Council
Role Purpose

The purpose of this role is to develop and deliver the ‎2-year market led,
integrated cross portfolio Business Development & Sales strategy aligned with
Global/Regional Exams s working with other British Council colleagues to
leverage opportunities and create value. This role is ultimately responsible
for building and managing demand, ensuring capacity fill, delivering
income/surplus targets, ensuring excellent B2B Customer Service and overseeing
quality of B2C customer experience. The post holder would also manage the day
to day running of the Jeddah office in consultation with Country Leadership
and Business Operations group. This would take around ‎15% of the post's focus.

Main Accountabilities:
Commercial planning

• Provides feedback and implements plans and targets for products/services relative to Market need with Commercial Development Manager with business pursuit as primary focus.


• Undertakes financial monitoring, narrative reporting and reforecasting


• Overall P&L delivery for the Western province (Jeddah)


• Manages Exams team activities to meet (daily/weekly/monthly) agreed targets, schedules and deadlines


• Delivers income and margin surplus targets, ensuring new and existing business is operationally feasible and commercially sound working with Finance input/support


• Market and customer intelligence


• Pulls together and provides Customer and Market intelligence to identify opportunities and works with Commercial Manager to prioritise lead generation


• Winning business


• Analyses clients' needs and tailors value propositions with expert support where needed. Input into Global Innovation and Business Development strategies working with Cluster Commercial Manager


• Enables commercial team in country to pursue sales and account management activities and advising on overcoming obstacles.


• Undertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor the quality, consistency and effectiveness of service/product delivery.


• Makes recommendations on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency

Leadership and management

• Motivates and encourages team performance.


• Plans and prioritises country's operational activities, and supports team development towards effective delivery of services


• Works closely with Country Leadership and Business Ops to effectively manage the Jeddah office


• Manage day to day performance of country operations team, dealing with sickness, discipline, motivation etc., to ensure high quality service delivery is maintained at all times

Account and stakeholder management

• Business Pursuit, Receiving Organisation influencing, networking and key account relationships plan and delivery agreed with Cluster Lead and with relevant colleagues on shared opportunities


• Identifies and shares examples of process/procedural best practice with colleagues in country/region to drive continuous improvement in key account management and stakeholders.


• Oversees quality of customer experience on the ground, reviewing with Operations Manager and feeding into reporting

Analysis & reporting
* Provides updates on B2B/Sales forecast, actively manages pipeline and drives demand in year and for the following year.

About You (essential requirements for the role):

• Fluent written and spoken English


• ‎3 years of experience in managing a large team


• Business development experience in the E&E sector


• Demonstrates the ability to sustain and/or grow a product/service in line with strategic priorities for income and impact


• Experience collecting and analyzing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.


• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward

Desirable requirements
* Arabic
* Detailed knowledge of UK examinations and qualifications.
* Understanding of professional development training
* Change Management

Further Information

Role: Head of Exams Business Development
Number of positions: ‎1
Pay Band: ‎7/F
Location: Saudi Arabia
Contract type: One Year Fixed Term Contract (renewable)
Closing Date: ‎12 March ‎2023 (‎23:59 pm Gulf Standard Time)
It is advisable to apply in advance to avoid any technical issues at the
last moment. Please note that all applications should be submitted in
English.