Head of Business Development

Date: ‎08-Sep-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language.

We work in two ways - directly with individuals to transform their lives, and
with governments and partners to make a bigger difference for the longer term,
creating benefit for millions of people all over the world. We help young
people to gain the skills, confidence and connections they are looking for to
realise their potential and to participate in strong and inclusive
communities. We support them to learn English, to get a high-quality education
and to gain internationally recognised qualifications. Our work in arts and
culture stimulates creative expression and exchange and nurtures creative
enterprise. We connect the best of the UK with the world and the best of the
world with the UK.

These connections lead to an understanding of each other's strengths and of
the challenges and values that we share. This builds trust between people in
the UK and other nations which endures even when official relations may be
strained. We work on the ground in more than ‎100 countries. In ‎2019-‎20 we
connected with ‎80 million people directly and with ‎791 million overall,
including online and through our broadcasts and publications.
Role Purpose

The purpose of this role is to set a three-years business development strategy
to deliver income and surplus for Egypt aligning with Global Exams and MENA
Regional strategy, working with other British Council colleagues to leverage
opportunities and create value. This role is ultimately responsible for
building and managing demand, ensuring capacity fill, delivering
income/surplus targets, ensuring excellent B2B Customer Service and overseeing
quality of B2C customer experience in Egypt. As member of the Exams Senior
Team, this role will provide leadership for the exams business development
team.

Main Accountabilities:

Commercial planning

• Provides feedback and implements plans and targets for products/services relative to Market need with Commercial Development Manager and with business pursuit as primary focus.


• Undertakes financial monitoring, narrative reporting and reforecasting


• Manages Exams SM&OP (Sales Marketing & Operations Planning) team activities to meet (daily/weekly/monthly) agreed targets, schedules and deadlines


• Delivers income and margin surplus targets, ensuring new and existing business is operationally feasible and commercially sound working with Finance input/support

Market and customer intelligence:

• Pulls together and provides Customer and Market intelligence to identify opportunities and works with Commercial Manager to prioritise lead generation

Winning business

• Develops and deploys pipeline tools, tracks opportunities and leads his team towards agreed upon conversions rates as per country strategy.


• Analyses clients' needs and tailors value propositions with expert support where needed. Input into Global Innovation and Business Development strategies working with Cluster Commercial Manager


• Undertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor the quality, consistency and effectiveness of service/product delivery.


• Makes recommendations on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency

Leadership and management

• Motivates and encourages team performance.


• Supports country's operational activities, and supports team development towards effective delivery of services

Account and stakeholder management

• Business Pursuit, RO influencing, networking and key account relationships plan and delivery agreed with Cluster Lead and with relevant colleagues on shared opportunities


• Identifies and shares examples of process/procedural best practice with colleagues in the country/region to drive continuous improvement in key account management and stakeholders.


• Oversees quality of customer experience on the ground, reviewing with Operations Manager and feeding into reporting

Analysis & reporting

• Provides updates on B2B/Sales forecast, actively manages pipeline and drives demand in year and for the following year.

About You (essential requirements for the role):

• University Degree


• English language competencies at IELTS band ‎6.5 or above


• ‎3 years of experience in managing a team


• Business development experience in the Education sector


• Demonstrates the ability to sustain and/or grow a product/service in line with strategic priorities for income and impact


• Experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles; works to resolve them.


• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward

Desirable requirements for the role:

• Detailed knowledge of UK examinations and qualifications.


• Understanding of study abroad educational sector


• Understanding of professional development training sector

Further Information

• Role: Head of Business Development


• Number of positions: ‎1


• Pay Band: BRC 7F


• Location: Egypt


• Contract type: Fixed term local contract ‎3 years renewable


• Closing date: 22nd September ‎2022 (‎23:59 Gulf Standard Time)


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  Other: This role is open to candidates who have right to work and are located/based in Egypt

  
  


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  Please note that all applications should be submitted only in English.

  
  


• It is advisable to apply in advance to avoid any technical issues at the last moment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.