Job Purpose: To provide the highest level of service in order to sell Emirates
airline tickets and services and to assist customers with managing their
travel plans. Work as part of a team to achieve individual, station and
network Commercial objectives. Job Outline: - Ensure the highest standard of
customer service is provided to Emirates customers, provide them with details
on Emirates fares and actively issue online tickets and sell related products
by identifying customer needs through rapport building, actively seeking out
sales opportunities and promoting all Emirates related products. Ensure set
service quality levels are achieved for all customer interactions - Issue
Emirates tickets to customers ensuring that all necessary airline rules and
regulations are incorporated and that the customer request is met in order to
provide them with excellent service. Highlight to customers the relevant
requirements covering their journey such as passport, visa & health
requirements and other details such as check-in place and time. - Actively
enhance Emirates revenue earnings by providing options to customer on all
products and services such as Skywards membership, DBB, Dubai stopovers, hotel
bookings and upgraded fares. - Keep abreast of Emirates Group news and updates
to ensure relevant professional and company standards are maintained. - Retail
Office only - Ensure that all necessary ticket related documentation is filed,
time tables updated, brochures, sale and promotional material is properly
displayed on individual counters, providing various options to the customer
which will assist in increasing sales. - Support the Customer Sales & Service
Team Leader on closing the end of day sales and banking monies received. -
Support Travel Agents by assisting them in making bookings with special
arrangements. Advise and guide Travel Agents on quoting special fares and
completing ticketing formalities. Fulfil Emirates online queries and other
complex activities such as medical cases and special services.
Qualifications & Experience: Commercial/Sales.Other : : Educated to at least
GCSE or O Level standard or equivalent. 2+ years in a contact centre or
reservations office environment within the airline or travel industry or
completion of a Diploma/Degree in Travel and Tourism. Knowledge/skills: PC
based skills to operate Windows package including Microsoft Word/ Excel/
E-mail. Other languages besides English: As some Contact Centres deal with
multi - lingual calls, fluency in a required language will be advantageous.
Please note that you must have the right to live and work in Kuwait.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration
package, discounts on flights and hotel stays.
Job Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirat…
Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Com…
Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Com…
Job Purpose: Description - Internal To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure…
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