Job Purpose: Description - Internal To provide the highest level of service in
order to sell Emirates airline tickets and services and to assist customers
with managing their travel plans. Work as part of a team to achieve
individual, station and network Commercial objectives. Job Outline: - Ensure
the highest standard of customer service is provided to Emirates customers,
provide them with details on Emirates fares and actively issue online tickets
and sell related products by identifying customer needs through rapport
building, actively seeking out sales opportunities and promoting all Emirates
related products. Ensure set service quality levels are achieved for all
customer interactions - Issue Emirates tickets to customers ensuring that all
necessary airline rules and regulations are incorporated and that the customer
request is met in order to provide them with excellent service. Highlight to
customers the relevant requirements covering their journey such as passport,
visa & health requirements and other details such as check-in place and time.
- Actively enhance Emirates revenue earnings by providing options to customer
on all products and services such as Skywards membership, DBB, Dubai
stopovers, hotel bookings and upgraded fares. - Keep abreast of Emirates Group
news and updates to ensure relevant professional and company standards are
maintained. Retail Office only - Ensure that all necessary ticket related
documentation is filed, time tables updated, brochures, sale and promotional
material is properly displayed on individual counters, providing various
options to the customer which will assist in increasing sales. - Support the
Customer Sales & Service Team Leader on closing the end of day sales and
banking monies received. - Support Travel Agents by assisting them in making
bookings with special arrangements. - Advise and guide Travel Agents on
quoting special fares and completing ticketing formalities. - Fulfil Emirates
online queries and other complex activities such as medical cases and special
services.
Qualifications & Experience: Commercial/Sales.Other : - Educated to at least
GCSE or O Level standard or equivalent. - 2+ years in a contact centre or
reservations office environment within the airline or travel industry or
completion of a Diploma/Degree in Travel and Tourism. - Knowledge/skills: PC
based skills to operate Windows package including Microsoft Word/ Excel/
E-mail Please note that in order to be considered for this job opportunity, it
is necessary for you to have the ability to live and work in Egypt.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration
package, discounts on flights and hotel stays.
Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Com…
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Job Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirat…
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Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Com…
Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest standard o…
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