Job Summary :
Manage sales activities of Commercial Vehicles brand or more in order to
achieve sales targets, turnover, profit, market share growth and customer
satisfaction index.
Responsibilities :
1. Visit key account customers to stimulate interest in establishing or
expanding Commercial vehicle sales and explain features to the customers;
determine type, quality and quantity of vehicles and identify their needs.
2. Generate Sales leads, identify new business opportunities, follow-up, up
on the sales agreements with the customers.
3. Finalize and execute sales orders upon management approvals.
4. Ensure that the sales team and clients are up to date with the
specifications of the products and services offered by the company.
5. Review product specifications to ensure functional and technical accuracy
and meet customer-required specifications.
6. Ensure Commercial Vehicle delivery to the customers by following up with
the delivery section and ensuring all special specifications are installed and
tested properly.
7. Follow up with the customer after delivery and ensure service if required
in coordination with the Service department.
8. Ensure compliance with the company policies and procedures while
transacting with credit customers.
9. Review and approve quotations, and invoices, as per BTC's standard.
10. Analyze and respond to customer queries and pay special attention to the
key account customers.
11. Negotiate with the customers on the price up to the approval limit and
obtain GM BTC's approval on special price upon customer request.
12. Review daily sales reports on business transactions, customer feedback,
market conditions, and competition and submit to GM BTC.
13. Collect required customer documents and forward them to the Sales
Administration team to secure the necessary approvals.
14. Coordinate with the principals on price negotiation and other matters of
importance.
People Management :
1. Assign goals and objectives to staff monitor achievement of team
objectives/key performance indicators (KPIs) and counsel employees on
achievement of targets and KPIs.
2. Prepare performance planning (PP), conduct performance appraisal (PA) and
PP/PA interviews including employee development plans, and counsel employees
on career progression opportunities.
3. Make requisite attempts to handle all grievances raised by subordinates in
a prompt and effective manner and escalate such matters to higher level when
required.
4. Recommend disciplinary action.
5. Participate in interview panels for selection and promotion of staff.
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