Senior Manager - Facilities Manager - STCA

Senior Manager - Facilities Manager
Make a difference every day
Key purpose
The Client has requested the services of a qualified consultancy team to
provide advisory / strategic consultancy services during the development
stages of a high-profile tourist and luxurious destination located in KSA.
Serco will be delivering consultancy services with regards to the development
of an overall Estate Management Operational Strategy (including Facilities
Management, Property Management and Asset Management), Service Charge
Modelling, Design review from an FM&AM; perspective as well the development of
the necessary RFPs and assisting the client through the required tender
procurement process for eventual appointment of the required service providers
for the operational stage. Serco’s provision of consultancy services will also
extend throughout the operational stage of the project.
Reason for role
In line with the wider group strategy, the contract will be the key catalyst
in growing Serco’s reputation and involvement in Giga-City Projects. The
consultancy team’s role is to support the Programme Director in the lead and
delivery of Serco’s contractual obligations by ensuring the successful
implementation of deliverables set forth
Structure and reporting relationship
The Senior Facilities Manager will be reporting directly to the Programme
Director but an adaptability to complex matrix project-based work, where
functional and operational management may be fluid, is required and expected
for the role to lead the wider consultancy team.
Technical and Professional Skills ‎10 years plus experience in FM field. ‎5
years plus experience of managing people within an FM environment Experience
of coordinating continuous quality improvement programs. Experience of
managing multiple teams. Broad and practical experience of the built
environment with a mechanical or electrical engineering qualification. Proven
experience of Integrated Facilities Management environment including
operational delivery on technically and operationally complex building
facilities. Management experience within leisure or commercial building
facility experience is desirable
Knowledge Demonstrate good leadership, management and interpersonal capability
Knowledge of leadership role in a facility management environment Proficient
in Microsoft packages including word, excel and PowerPoint. Adaptable to use
company systems as required to the operations. Proven analytical capability
and problem-solving skills Negotiation skills Excellent communicator and
motivator at multi levels Broad and practical experience of the built
environment with a mechanical or electrical engineering qualification. Proven
experience of Integrated Facilities Management environment including
operational delivery on multiple building facilities. Proficient in Microsoft
packages including word, excel and PowerPoint. Adaptable to use company
systems as required to the operations.
Qualifications Holder of a degree in a relevant engineering discipline
Qualifications in Facilities Management related disciplines preferred
Key accountabilities Lead in the development of the Facilities Management
Strategy of the project which formulates part of the overall Estate
Operational Management Strategy of the project including but not limited to:
Health, safety and environment. Plant rooms, service rooms, and other utility
rooms. Back of House areas, including office space, storage, support rooms
etc. Quantify the amount of space required for back of house areas and propose
locations for optimization of the facilities management services. Front of
house areas, including public access. Facade cleaning and maintenance.
Building maintenance units (BMU) and storage. Car parking. Review current CAFM
systems available in the market and make recommendations Outlining the
facilities management strategy of individual assets Outlining the facilities
management master plan and delivery program. Advice and recommendations from a
services delivery perspective on all issues raised Review and comment on
facilities/asset management aspects of documentation and reports related to
the Project Development of specifications with regards to O&M; Manuals Assist
& support the wider Serco team in the development of Estate Management tender
documentation from an FM perspective Providing the required and necessary
input with regards to FM expertise & know-how Document and develop
expectations of the stakeholders in terms of service levels and facilities
management services deliverables that can be drawn or implied from the
client’s documentation. This position may be required to carry out other tasks
from time to time as directed by the Serco Middle East Leadership team.
Additional / special features of the role Ensure compliance with the Serco
Management System and all relevant business processes, procedures and work
instructions to deliver all work with appropriate quality and governance
standards Ensure security and integrity of all data provided including
reporting performance, finance and customer information, reference Serco non-
disclosure policy To exercise personal duty of care for their own health,
safety and welfare and for those affected by their acts or omissions;
reference SMS GSOP-HSE1-‎6 Serco organisational HSE responsibilities Ensure
compliance with all training requirements of Serco and ensure adherence to
these requirements at all times whilst in employment Report any accidents,
incidents, breaches or potential breaches to appropriate management or the
speak up process
Working with Serco
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