Facilities Management Expert - STCA

Make a difference every day

The Job Opportunity
We are currently looking to hire a Facilities Management Expert to be based in
Riyadh, KSA.
Serco is committed to delivering world-class citizen services in line with
KSA’s Vision ‎2030.
Serco helps businesses and governments maximize ROI and extend the life of
their assets. We manage their assets and people and use our data and insights
to improve the experience of anyone who interacts with their products or
services.

Our client is responsible for providing the community with development,
support, and protection in KSA.
In line with the wider group strategy, the contract will be the key catalyst
in growing Serco’s reputation and involvement in A&FM; Consultancy services
within KSA. The consultancy team’s
role is to support in the lead and delivery of Serco’s contractual obligations
by ensuring the successful implementation of deliverables set forth.

The Client located in KSA has requested the services of a qualified A&FM;
consultancy team to provide advisory / strategic consultancy services for
their Assets and Facilities Management (A&FM;) operations in their distributed
sites across the country.
The required role will be part of a team of qualified consultants and
personnel to shape and deliver the operating model for county operations, the
end-end services and transition to transformation. The role will support the
appointed team as well as recommend, devise and implement the strategy on how
to best operate Assets & Facility operations in a built environment.

The role typically reporting to the Director of Project but requires an
adaptability to
complex matrix project-based work, where functional and operational management
may be
fluid.

Key accountabilities The FM Expert will lead and manage the team and have an
overall responsibility for the delivery of project services across the
project. Planning and coordination of all related project deliverables across
the lifecycle of the project. Receive project requirements from clients and
stakeholders and develop these into schemes and specifications and compile
budgets and estimating costs. Undertake feasibility studies to assess the
suitability of a proposed solution and provide recommendations. Responsible
for managing the resources appropriately to ensure that tasks are carried out
in line with the specifications and programme. Meet the Key Performance
Indicators (KPI’s) deliverables as per the contract Service Level Agreements
(SLA’s). Production of progress reports, FM documentation to the required
standards. Overall project management, stakeholder management, budget/cost
management, time management, communications management etc. Responsible for
performance oversight of all contract work scope elements, associated
deliverable development and submittal, and other contracted services. Review
work performance, project plans, and project schedules with the client program
team. Lead any discussions associated with developing new work scope,
modifying existing work scope, or updated the project plan, schedule, and
associated budgets. Liaise with client, staff and external consultants at all
levels in matters relating to contract delivery. Manage and direct projects in
accordance with Serco’s strategic plan, with an emphasis on standardisation of
policies and procedures. Prepare progress and executive reports. Manage the
collection, distribution and storage of information and reports. Assist the
Project Director in ensuring the integrity of the intent and operation of the
management reporting system, with all issues raised and addressed at the
appropriate level. Management of matrixed Serco resources from other business
units and divisions to fulfil contract requirements subcontractors, and
suppliers. Support the Project Director in developing the strategy and a
sustainable business-operating model to best operate. Supporting the
organizational set up for delivery, safe guarding the final implementation.
Conduct related on-demand studies and analyses. Development Process management
and design. Project management support. Conduct quality control for work
performed. Develop clear escalation procedure to overcome any shortfalls in
service quality provided. Investigate any shortfalls in service quality and
propose/implement mitigation plans. Responsible for the execution of a
successful Project Management program and the management of ad hoc works, as
per agreement with the client. Develop, monitor and review all project
lifecycle works for the contract. Provide advice to the Project Director on
the activities, developments and changes within the services covered under the
Contract and their impact upon the provision of those services. Direct,
assist, support and advise, ensuring the implementation of changes necessary
to meet evolving service delivery standards. Regularly meet with Project
Director to keep them informed of decisions affecting their areas of operation
and to ensure a uniform application of Serco’s policies and delivery of
services. On-going management of the Risk Management program related to
facilities, assets, business processes etc. Contribute towards the preparation
of project budgets. Meet agreed budgets (commitments) and business planning
outcomes. Understand site technical drawings of facilities and assets. Able to
coordinate with Contractors / Sub Contractors staff. Able to provide
supervision to organization. Able to provide direction to routine maintenance
after reviewing the existing plans. Performance management of team. This
position may be required to carry out other tasks from time to time as
directed by the line manager or a member of the Senior Management Team.

What we are looking for in our candidates:
Essential Technical and Professional Skills
‎10 -‎15 years’ minimum experience in delivery complex projects / programmes. ‎5
- ‎7 years’ minimum experience in a senior role in consultancy services. Proven
track record of managing multiple workstreams, multi-national teams. Asset and
Facilities Management Experience is preferred. (Knowledge of Asset Management
Software like Oracle eAM or Maximo desirable but not necessary) . Continuous
improvement mind set. Report writing, communication, presentation skills.
Proven analytical capability and problem-solving skills. Fluent in English
(Spoken, Written). Arabic speakers preferred. Experience working with a mix of
cultures in a large international company - Middle East experience is
preferred. Negotiation skills.

Knowledge
Excellent knowledge and understanding of all project management activities.
Knowledge of Operational Site Dashboard with KPIs and SLAs which will be roll
out to other sites. Should be aware of facility operations (hard services,
soft services, HSEs, maintenance workflow). Excellent planning abilities, an
analytical approach to problem solving and a good knowledge of built
environment technology. Must be conversant with the requirements of all
current relevant legislation, building codes and international standards
(ISO). Excellent communicator at all levels with the ability to demonstrate
strong technical knowledge, advice, and guidance to support the client and key
stakeholders. Highly motivated, flexible individual with energy and drive.
Computer literate – MS Office, Excel, MS Projects etc.

Qualifications
Holder of a degree in a relevant engineering discipline. Qualification in
project management / program / portfolio management preferred. Demonstrate
good man-management, leadership and interpersonal capability. IFMA
certification preferred. Asset Management certification desirable

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has
important role to play.
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We are a team of ‎50,000 people responsible for delivering essential public
services around the world in areas including defence, transport, justice,
immigration, healthcare and citizen services. We are innovators, committed to
redesigning and improving public services for the benefit of everyone.
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By joining Serco you will have unlimited access to our Global Employee
Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and
SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who
are passionate about diversity, inclusion and belonging.

We take pride in what we do
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ensuring the safety of all of its employees through its Zero Harm initiative.
Please visit www.serco.com/careers for more information.