Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by
combining world class services, advisory and technology to our clients. We are
committed to hiring the best, most talented people in our industry; and we
support them through professional growth, flexibility, and personalized
benefits to manage life in and outside of work. Whether you’ve got deep
experience in commercial real estate, skilled trades, and technology, or
you’re looking to apply your relevant experience to a new industry, we empower
you to shape a brighter way forward so you can thrive professionally and
personally.

We are looking for a Facilities Manager for our Integrated Facility Management
business line on our Amazon account dedicated team.
About JLL
We’re JLL. We’re a professional services and investment management firm
specializing in real estate. We help organizations around the world achieve
their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional
home. At JLL, you’ll have a chance to innovate with the world’s leading
businesses, put that expertise into action on landmark projects, and work on
game-changing real estate initiatives. You’ll also make long-lasting
professional connections through sharing different perspectives, and you’ll be
inspired by the best. We’re focused on opportunity and want to help you make
the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose
The Facilities Manager (FM) is responsible for managing all aspects of
facilities service as detailed in the scope of works section of the contract
and will report to the Senior Facilities Manager or Regional FM. In this
capacity, the jobholder will be the person responsible for the service
delivery at specified locations, which will be measured by contractual KPIs or
SLAs. The role will have functional accountability for an assigned sector of
the Client Sites and the jobholder is responsible for all aspects of client
and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a
thorough understanding of their objectives and the implementation of
acceptable property-specific operating strategies that achieve these required
standards. Once developed the FM must oversee the implementation of all
approved initiatives and programs, by managing and coordinating the efforts of
the FM team (e.g. direct reports, service providers, contractors, and building
employees) to achieve the goals. The FM is responsible for representing Jones
Lang LaSalle in the local and regional business and real estate community in
order to promote Jones Lang LaSalle’s reputation and capabilities to
prospective tenants and clients.

What this job involves
Communication with Site Leadership team (Country Manager, HR, Finance Legal,
IT etc.).
Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR)
information to client’s satisfaction.
Procurement of goods and services for client’s buildings utilizing Jones Lang
LaSalle sourcing teams.
Hold regular meetings with Landlord, ensuring that terms of lease are being
provided to client- e.g. external maintenance, central plant management.
Space evaluation and planning, updating of floor plans using clients architect
partners
Responsibility for meeting KPI’s and SLA’s defined within the contract.
Project Management during built-out phases, liaising with
architects/landlords, organizing work schedules, etc.
Coach and guide all project teams (sub-contractors, maintenance engineers and
commissioning engineers) throughout full project lifecycles

Site Inspections(with other members of Facility Team):
Daily cleaning
Heating, ventilation, air conditioning
Landscaping (when present)
Ensure that contracted resources deliver work to meet duration and quality
targets, addressing and ensuring the correction of under-performance issues.

Establish and operate the information systems necessary for effective
scheduling and recording of contract work.
Processing and controlling of invoices and work orders, opening and monitoring
budgets in the financial system (Oracle), preparing and updating forecasts.
Oversee and follow up on all technical maintenance for installations
(AC/heating/fire extinguishing system, electrical installations etc.).
Negotiate, renegotiate and maintain contracts with vendors.
Planning and budgeting of internal fit out works and technical installations.
Purchasing of furniture, organization of internal departmental office/space
moves.
Manage a team of receptionists and an Office Services Coordinator/ Building
Operations Coordinator, including allocating resource, delegating workload,
ensuring adherence to best practices etc. (roles not present on every site).
General administration of department, (holidays, training, performance reviews
etc.).
Updating and maintaining official safety documents, liaise with government
authorities.
Organization of fire evacuation and first aid training for employees.
Point of Contact for security/alarm responding
Deputise / provide cover for Office Services Coordinator / Building Operations
Coordinator when appropriate.
All additional duties commensurate to the level of the role

Every day is different, and in all these activities, we’d encourage you to
show your ingenuity.

Sounds like you? To apply you need to have:
Ideally ‎6 years + experience in Facilities Management role within a large
commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Experience with EU Facility legislation, and governing bodies.
Quality Assurance knowledge and experience desirable.
Fluency in local language and English essential.
Customer focused

Possess cultural awareness and sensitivity
Decision making / complex problem solving: Proactively gathers information
from appropriate sources
Probes/considers all of the facts
Considers other perspectives
Refers to long term plans and goals, draws sound inferences
Prioritizes key factors
Acts decisively, promptly and confidently
Able to operate with limited guidance

Excellent verbal & written communication
Strong communication skills, leadership, teamwork, analysis, judgment and
customer focus.
Planning and organizing: Able to evaluate priorities and re-juggle as
appropriate
Able to resolve conflict and communicate intentions clearly
Deliver on time and with high quality results
A self-starter who possesses intellectual curiosity.
A proven team player at ease with sleeves rolled up approach.

Spreadsheets and word processing
High level of IT literacy

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed
together – across the desk and around the globe. Where like-minded people work
naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your
ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied
experiences. Keep those ambitions in sights and imagine where JLL can take
you...
Apply today at jll.com/careers.

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If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we
offer a supportive culture and comprehensive benefits package that prioritizes
mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎102,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people, and
our communities.

Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.