Customer Delivery Manager

Job Title

Customer Delivery Manager

Job Description

Philips is a global leader in health technology, committed to improving
billions of lives worldwide and striving to make the world healthier and more
sustainable through innovation. Driven by the vision of a better tomorrow.
But it 's not just what we do, it's who we are. We are ‎80,000, wonderfully
unique individuals, with two things in common. An unwavering sense of purpose
and a relentless determination to deliver on our customers' needs. It's what
inspires us to create meaningful solutions - the kind that make a real
difference - when it matters most.
The world and our customers' needs are changing faster than ever before and
while we are proud of what we do already, we know we can do more. That's why
we need you, to help us tackle increasingly complex challenges posed by ever
evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips ' purpose has
never been more relevant. So whatever your role, if you share our passion for
helping others, you'll be working towards creating a better and fairer future
for all.
You are responsible for
Single and overall responsible Program Manager for a specific Long-term
Strategic Partnerships (LSP), long term service contracts, and/or other multi-
year customer delivery programs
* Coordinate activities and decision making on behalf of the customer, Philips and the Working Groups.
* Gaining agreements on and achieving program goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks
* Clearly outlining expected program deliverables and project interdependencies
* Monitoring the program detailing the expected outcomes and benefits, supported by well-defined program approaches that are documented in a program charter
* Leading and coordinating program activities and resources across the program scope to enhance efficiency and effectiveness
* Building partnerships with the program's stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions
* Managing and monitoring program and project activities, proactively assessing and responding to risks, spanning multiple projects and
integrate projects progress /escalation reports (including suggested
corrective actions) for the program steering team
* Integrating the projects' deliverables, outcomes, and benefits into the program's end product, services, or results, such that the program delivers its intended benefits
* Always has an eye for identifying opportunities to help assigned customers/programs improve & provides leads for upsell and cross sell opportunities that help solve customer problems, thereby increasing customer lifetime value
You are a part of
An organization with an incredible diversity of nationalities, skills,
backgrounds, functions and challenges. At Philips we have opportunities for
graduates as well as experienced professionals in everything from applied
research to marketing and sales in over ‎100 countries. We 're a fascinating
company to be part of, with a strong emphasis on cultural awareness, mutual
understanding and out-of-the-box thinking.
To succeed in this role, you 'll need a customer-first attitude and the
following
Bachelors Degree
‎10-‎15 years of relevant working experience, including all aspects of project
development and execution, demonstrating record of project management success,
both in results achieved and in use of professional methodology
‎1-‎5 years of program management experience
Around ‎3 years experience in Artificial Intelligence
Arabic Speaker is preferred
Excellent fluency in written and spoken English
In return, we offer you
A path towards your most rewarding career. Succeeding in this role in a
complex environment will open many doors for your long-term career, in other
areas in Philips or otherwise. We also believe that we are at our best as a
company when you are at yours as a person. Thus, we offer competitive health
benefits, a flexible work schedule and access to local well-being focused
activities. Furthermore, Philips University is available to all employees for
learning and development opportunities
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to
deliver great outcomes for our people and our customers. We are embracing an
approach wherein we spend more time together than apart - which for full-time
employees translates to an average of at least ‎3 days working from the office
and up to ‎2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and
home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in ‎3 ways:
We believe in the importance of impactful collaboration: There's a certain
energy when everyone 's in the same room that can heighten idea generation and
creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary
according to task and team schedules. Flexibility isn 't office or online, it
means choosing the space that works best for you, your teams and our customers
on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed
to support our well-being, offer career advancement opportunities, and enable
us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It 's a calling to create a healthier
society through meaningful work, focused on innovative, customer-first health
technology solutions. Help us improve the health and well-being of billions of
people, every year. Ultimately creating a career that no one could have
planned for. Even you.