DESCRIPTION
Maintain high performing service support functions including and IT Service
Desk, Desktop Support and VIP Support
Owner of the Incident, Request, Change and Escalation processes, ensuring high
levels of performance in these processes, accurate reporting and establishing
service improvement activities when required
As the owner of the escalation process, the Service Delivery Manager will take
ownership of major incidents to ensure coordination of resolving parties,
effective communication to stakeholders and post-incident review
Monitor, control and support service delivery; ensuring systems,
methodologies, and procedures are in place and followed
Job Type - Permanant
Location - Saudi Arabia, Riyadh
Experience - 3 Years
Qualification - Bachelors
Salary - Open
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