Job Description

The Customer Project Manager has a critical role in leading customer-facing
complex end-to-end projects for Vodafone's Enterprise Customers. They are
responsible for managing multi-party teams and typically oversee complex IT
solutions that aim to transform operations across several countries within a
region. The role entails reporting to the Agile Portfolio Lead or working
within a program reporting to the Program Manager with a delivery structure.
The Customer Project Manager has day-to-day accountability for a project team
supporting and leading enterprise customer delivery with a total of up to €‎1
million TCV annually. They are responsible for setting governance controls for
the project and ensuring alignment with corporate, customer, and local
standards. They focus on assurance and gate reviews, defining project costs,
operational budgets, staffing requirements, project resources, and project
risk and change strategy.

Key accountabilities and decision ownership for the role include:
‎1. Vision, Planning, and Control
‎2. Organization and Leadership
‎3. Quality Assurance and Reporting
‎4. Risk, Issue and Change Management

Core Competencies, Knowledge, and Experience:
o More than ‎2 years of relevant experience, including management of major
complex projects with expertise in ICT fields
o Actual hand-on experience in Agile project management delivery frameworks
o Flexible with the ability to maintain effectiveness in a changing
environment
o Leadership and stakeholder engagement skills to create and manage high-
performing cross-functional teams to deliver against agreed plans to the
customer
o Able to respond positively and convincingly to constructive challenges from
the team and oversee the management of any issues with poor performance
o Professional and customer-centric with the ability to deliver confident and
engaging presentations at the most senior level and provide an interface with
other areas of business to ensure departmental knowledge is shared and
obtained

Must-have Technical / Professional Qualifications:
* Fluent English is a must
* C Level Spanish/ Italian/ German is a plus
* Prince ‎2 Agile or PMP.or PMI-ACP
* SAFe is a plus
* Proven experience of concurrently managing multiple delivery customer projects or projects of differing size and complexity to meet business expectations and deliver results.
* Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)
* Experience in project and project budget management
* Strong cross-functional working capabilities
* Excellent interpersonal and communication skills
* Strong leadership skills with the ability to drive an effective project team
* Understanding and experience of working in a telecommunications environment

movewithus #_VOIS

Not a perfect fit?

Worried that you don 't meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where everyone
can thrive, whatever their personal or professional background. If you're
excited about this role but your experience doesn't align exactly with every
part of the job description, we encourage you to apply as you may be the right
candidate for this role or another role, and our recruitment team can help you
see how your skills fit in.